Animal Care Supervisor

About the role

We're proud to be where the pets go to find everything they need to live their best lives for over 60 years. From their favorite meals and toys to trusted supplies and expert support, we're here for it. With 29,000+ employees and more than 1,500 Petco stores across the U.S., Mexico, and Puerto Rico, we support thousands of local animal welfare groups and have helped find homes for approximately 7 million animals through in-store adoption events.

Responsibilities

• Pet First – Protect & Empower
• Ensure the health, safety, and well-being of all live animals through strict adherence to Petco standards, policies, and veterinary protocols.
• Complete and oversee hourly animal health checks, wellness cards, and required documentation.
• Ensure proper handling, care, and documentation of adoption animals.
• Act immediately and appropriately for sick or injured animals in alignment with veterinary protocols.
• Foster the Fun – Connect & Bond
• Create a welcoming, engaging environment in the Companion Animal and Aquatics areas through high presentation standards.
• Coach and mentor partners to deliver confident, compassionate, and knowledgeable customer interactions.
• Lead by example, modeling Petco's selling behaviors and customer service expectations.
• Let's Go! – Own & Commit
• Drive Companion Animal and Aquatics sales, margin, and shrink performance through disciplined execution.
• Analyze trends, identify opportunities, and implement improvement plans using business insights.
• Support Omni-Channel execution, including BOPUS, ship-from-store, curbside, and endless aisle.
• Serve as Leader on Duty, supporting Pet Care Center operations, communication, safety, and compliance.

Key Responsibilities

• Animal Care & Operations
• Execute Companion Animal and Aquatics operations including animal care, maintenance, ordering, regulatory compliance, CAPI, HAHC, CAPC, and veterinary partnerships.
• Maintain operational, safety, and regulatory standards at all times.
• Achie high standards of cleanliness, care, and visual presentation in all animal areas.
• Business & Customer Experience
• Process transactions efficiently while delivering a great customer experience.
• Monitor sales, margin, and inventory reports to support department performance.
• Share product and animal care knowledge to help customers make informed decisions using Petco's selling strategy.
• Assist with additional duties as needed to support business needs.
• People Leadership
• Train, coach, and develop partners in animal care, selling behaviors, and operational routines.
• Provide ongoing feedback and support to strengthen partner performance and engagement.

What You Bring

• High school Diploma or GED preferred.
• 1+ year of supervisory experience, preferably in a pet retail environment.
• Strong knowledge of companion animals, aquatics, and animal care practices.
• Excellent communication, organizational, and interpersonal skills.
• A high focus on customer service and people development.

Essential Functions & Work Environment

• This role is primarily performed in a Pet Care Center retail environment.
• The Companion Animal Supervisor is expected to be regularly present on the sales floor, leading by example and engaging with partners, customers, and pets.
• Majority of work is conducted indoors; however, occasional duties may require leaving the Pet Care Center for tasks such as bank deposits, merchandise transport, or community events.
• The role requires frequent standing and walking, as well as bending, kneeling, reaching, and lifting.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Regular engagement with customers on the sales floor, including providing customer assistance and performing cashiering and point-of-sale transactions.
• Must be able to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.
• This is a full-time position.

Why You’ll Love It

• Purpose-driven work that makes a difference for pets and people.
• Hands-on leadership experience and career growth opportunities.
• A supportive, inclusive culture built on teamwork and authenticity.
• The chance to grow your leadership skills while having fun doing meaningful work.

Petco Total Rewards

To learn more about Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO, please visit here.

Equal Opportunity Employer

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.