Animal Care Supervisor

About the role

We’re proud to be “where the pets go” to find everything they need to live their best lives for more than 60 years. From their favorite meals and toys, to trusted supplies and expert support, we’re here for it. Every tail wag, every vet visit, every step of the way.

Responsibilities

• Pet First – Protect & Empower
• Ensure the health, safety, and well-being of all live animals through strict adherence to Petco standards, policies, and veterinary protocols.
• Complete and oversee hourly animal health checks, wellness cards, and required documentation.
• Ensure proper handling, care, and documentation of adoption animals.
• Act immediately and appropriately for sick or injured animals in alignment with veterinary protocols.
• Foster the Fun – Connect & Bond
• Coach and mentor partners to deliver confident, compassionate, and knowledgeable customer interactions.
• Create a welcoming, engaging environment in the Companion Animal and Aquatics areas through high presentation standards.
• Lead by example, modeling Petco’s selling behaviors and customer service expectations.
• Let’s Go! – Own & Commit
• Drive Companion Animal and Aquatics sales, margin, and shrink performance through disciplined execution.
• Analyze trends, identify opportunities, and implement improvement plans using business insights.
• Support Omni-Channel execution, including BOPUS, ship-from-store, curbside, and endless aisle.
• Serve as Leader on Duty, supporting Pet Care Center operations, communication, safety, and compliance.

Key Responsibilities

• Animal Care & Operations
• Execute Companion Animal and Aquatics operations including animal care, maintenance, ordering, regulatory compliance, CAPI, HAHC, CAPC, and veterinary partnerships.
• Maintain operational, safety, and regulatory standards at all times.
• Achieve high standards of cleanliness, care, and visual presentation in all animal areas.
• Business & Customer Experience
• Process transactions efficiently while delivering a great customer experience.
• Monitor sales, margin, and inventory reports to support department performance.
• Share product and animal care knowledge to help customers make informed decisions using Petco’s selling strategy.
• Assist with additional duties as needed to support business needs.
• People Leadership
• Train, coach, and develop partners in animal care, selling behaviors, and operational routines.
• Provide ongoing feedback and support to strengthen partner performance and engagement.

Qualifications

• High school Diploma or GED preferred.
• 1+ year of supervisory experience, preferably in a pet retail environment.
• Strong knowledge of companion animals, aquatics, and animal care practices.
• Excellent communication, organizational, and interpersonal skills.
• High focus on customer service and people development.

Skills

• Strong knowledge of companion animals, aquatics, and animal care practices.
• Excellent communication, organizational, and interpersonal skills.
• High focus on customer service and people development.

Benefits

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this role. For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see here.

Pay

The salary range for this role is $21.50 - $33.50 per hour, or as otherwise determined by applicable law. For more details, please refer to the Petco Total Rewards page.