Animal Care Supervisor

About the role

We're looking for a Companion Animal Supervisor to join our team! This role is primarily performed in a Pet Care Center retail environment, where you'll be responsible for ensuring the health, safety, and well-being of all live animals while driving sales, customer experience, and operational excellence.

Responsibilities

• Pet First – Ensure the health, safety, and well-being of all live animals through strict adherence to Petco standards, policies, and veterinary protocols.
• Foster the Fun – Coach and mentor partners to deliver confident, compassionate, and knowledgeable customer interactions. Create a welcoming, engaging environment in the Companion Animal and Aquatics areas through high presentation standards.
• Let's Go! – Drive Companion Animal and Aquatics sales, margin, and shrink performance through disciplined execution. Support Omni-Channel execution, including BOPUS, ship-from-store, curbside, and endless aisle.

Key Responsibilities

• Animal Care & Operations – Execute Companion Animal and Aquatics operations including animal care, maintenance, ordering, regulatory compliance, CAPI, HAHC, CAPC, and veterinary partnerships. Maintain operational, safety, and regulatory standards at all times.
• Business & Customer Experience – Process transactions efficiently while delivering a great customer experience. Monitor sales, margin, and inventory reports to support department performance. Share product and animal care knowledge to help customers make informed decisions using Petco’s selling strategy.
• People Leadership – Train, coach, and develop partners in animal care, selling behaviors, and operational routines. Provide ongoing feedback and support to strengthen partner performance and engagement.

Qualifications

• High school Diploma or GED preferred.
• 1+ year of supervisory experience, preferably in a pet retail environment.
• Strong knowledge of companion animals, aquatics, and animal care practices.
• Excellent communication, organizational, and interpersonal skills.
• A high focus on customer service and people development.

Skills

• High school Diploma or GED preferred.
• 1+ year of supervisory experience, preferably in a pet retail environment.
• Strong knowledge of companion animals, aquatics, and animal care practices.
• Excellent communication, organizational, and interpersonal skills.
• A high focus on customer service and people development.

Benefits

For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see here.

Pay

Details on pay will be provided during the interview process.

Schedule

The role requires flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.

Application Instructions

To apply, please visit Petco's careers page.