Animal Care Supervisor

About the role

We're looking for a Companion Animal Supervisor to join our team! This role is primarily performed in a Pet Care Center retail environment. The Companion Animal Supervisor is expected to be regularly present on the sales floor, leading by example and engaging with partners, customers, and pets.

Responsibilities

• Pet First – Protect & Empower
• Ensure the health, safety, and well-being of all live animals through strict adherence to Petco standards, policies, and veterinary protocols.
• Complete and oversee hourly animal health checks, wellness cards, and required documentation.
• Ensure proper handling, care, and documentation of adoption animals.
• Act immediately and appropriately for sick or injured animals in alignment with veterinary protocols.
• Foster the Fun – Connect & Bond
• Coach and mentor partners to deliver confident, compassionate, and knowledgeable customer interactions.
• Create a welcoming, engaging environment in the Companion Animal and Aquatics areas through high presentation standards.
• Promote a positive culture of teamwork, inclusion, and collaboration.
• Lead by example, modeling Petco's selling behaviors and customer service expectations.
• Let's Go! – Own & Commit
• Drive Companion Animal and Aquatics sales, margin, and shrink performance through disciplined execution.
• Utilize business insights to analyze trends, identify opportunities, and implement improvement plans.
• Efficiently order live animals to balance animal welfare, inventory levels, sales, and margin goals.
• Serve as Leader on Duty, supporting Pet Care Center operations, communication, safety, and compliance.

Key Responsibilities

• Animal Care & Operations
• Execute Companion Animal and Aquatics operations including animal care, maintenance, ordering, regulatory compliance, CAPI, HAHC, CAPC, and veterinary partnerships.
• Maintain operational, safety, and regulatory standards at all times.
• Achie high standards of cleanliness, care, and visual presentation in all animal areas.
• Business & Customer Experience
• Process transactions efficiently while delivering a great customer experience.
• Monitor sales, margin, and inventory reports to support department performance.
• Share product and animal care knowledge to help customers make informed decisions using Petco's selling strategy.
• Aid in additional duties as needed to support business needs.
• People Leadership
• Train, coach, and develop partners in animal care, selling behaviors, and operational routines.
• Provide ongoing feedback and support to strengthen partner performance and engagement.

Qualifications

• High school Diploma or GED preferred.
• 1+ year of supervisory experience, preferably in a pet retail environment.
• Strong knowledge of companion animals, aquatics, and animal care practices.
• Excellent communication, organizational, and interpersonal skills.
• High focus on customer service and people development.