Ancillary Scheduler

Responsibilities

• Scheduling & Coordination:Accurately schedule diagnostic and therapeutic procedures based on physician orders and patientCoordinate with clinical departments to confirm availability of equipment andReview orders for accuracy and completeness; verify prepayments and prior authorization details prior to
• Patient Interaction:Communicate with patients via phone or electronically to confirm appointmentProvide instructions and preparation requirements related to scheduledHandle cancellations, reschedules, and no-shows
• Insurance & Authorization:Obtain and verify insuranceEnsure prior authorizations are obtained whenCollaborate with pre-certification or insurance verification teams as
• Record Keeping & Systems:Enter appointment data into both order and scheduling notesMaintain accurate records of schedulingEnsure compliance with HIPAA and confidentiality
• Customer Service:Provide high-quality service to patients and referringHandle scheduling related concerns and escalate issues asFoster a positive patient

Requirements

• High school diploma or equivalent
• Associate's degree or related coursework in medical office administration preferred
• Minimum 1-2 years in a healthcare scheduling, medical front office, or customer service
• Familiarity with medical terminology, insurance plans, and diagnostic procedures