Anchorage Museum Development & Data Systems Manager

Key Responsibilities

• CRM & Systems Administration
• Provide oversight and accurate maintenance of CRM platforms and supporting systems
• Serve as primary administrator of ALTRU and related API platforms – Xtrulink and Omatic
• Maintain functional system configuration, structure, and documentation
• Oversee imports, exports, integrations, and data migrations in coordination with IT for technical changes
• Identify and implement system improvements to increase efficiency and usability
• Liaise with IT/digital staff and external vendors for functional system support; escalate technical or infrastructure-related needs as appropriate
• Support CRM training skill development across the organization
• Escalate technical issues appropriately while maintaining continuity of operation
• Data Integrity & Governance
• Ensure accurate record-keeping through regular review of transactions and duplicate reports, daily sales reports, credit card transaction reports, and resolution of data issues
• Maintain donor, member, visitor, and program participant records
• Establish and enforce data entry standards and protocols
• Conduct regular audits and data clean-up initiatives
• Identify and implement methods for continual improvement in database use and data management practices
• Ensure compliance with privacy, confidentiality, and security standards
• Development & Membership Data Support
• Ensure accurate tracking of gifts, pledges, campaigns, and memberships
• Support prospect management through recording donor interactions, creating prospect profiles, and conducting wealth screenings
• Generate mailing lists with constituent segmentation for appeals and donor stewardship
• Aid in donor recognition and stewardship tracking
• Process and deliver membership cards (printed and digital)
• Provide regular reports and analysis to the Chief Development Officer to support strategic goals and board communication
• Campaign & Fundraising Operations
• Design and maintain campaign data structures and tracking systems
• Track pledges, payment schedules, and gift restrictions
• Support prospect pipeline and portfolio management
• Produce campaign dashboards and progress reports
• Partner with consultants and leadership on data preparation
• Reporting & Analytics
• Generate reports, support analysis, and identify trends for Development, Finance, Education, Marketing, and Leadership to inform strategy
• Support forecasting, KPIs, and performance measurement
• Translate data into actionable insights
• Ensure reconciliation with Accounting/Finance
• Systems Continuity & Digital Coordination
• Cross-Departmental Collaboration
• Partner with Accounting/Finance to align gift and revenue coding and support revenue reconciliation and receivables
• Collaborate with Marketing & Communications on segmentation and lists
• Support Membership, Visitor Services, and Programs teams with Altru and Xtrulink processes and functions
• Improve interdepartmental data flows and practices
• Support special event revenue tracking and reconciliation through cross-system integration and inter-departmental processes
• Cook up with IT/Digital to align CRM and institutional systems infrastructure
• Systems & Workflow Optimization
• Improve consistency and automation of processes
• Develop and maintain documentation and procedures
• Train staff on CRM best practices
• Identify and implement methods to streamline data and information sharing
• Maintain working knowledge of core platforms and workflows to ensure continuity during planned or unplanned staff absences
• Support documentation of systems, processes, and access protocols to reduce single points of failure
• Chief Development Officer & Foundation Support
• Provide structured coordination support to the Chief Development Officer
• Support committee and board meetings as needed
• Support donor and campaign-related meeting logistics

Qualifications

• Experience administering CRM/database systems (ALTRU or other Blackbaud systems strongly preferred), or demonstrated ability to learn and manage complex systems
• Expertise in data integrity, including data hygiene and quality assurance
• Advanced computer literacy, including strong proficiency in Excel, operating systems, and the ability to troubleshoot issues
• Advanced spreadsheet skills (Excel or equivalent), including formulas, pivot tables, and macros
• Experience generating reports and analytics, data modeling, segmentation, and dashboards to support decision making
• Strong systems and workflow orientation, knowledge and skills in using AI to improve workflow a plus
• Excellent analytical, problem-solving, and organizational skills
• Comfortable working collaboratively across departments, with strong communication skills
• High attention to detail, accuracy, and organization
• Professional discretion and confidentiality
• Understanding of data security standards and data governance and compliance practices
• Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks
• Ability to learn and support a range of digital systems and platforms that support operational continuity

Employee Expectations

• Foster and maintain open communication and collaboration and actively engage in the exchange of ideas and maintain constructive relationships
• Initiative and creativity in all aspects of the position
• Lead by example by maintaining a high standard of professional ethics and conduct
• Treat everyone with dignity and respect
• Align with organizational values, culture, and commitments to sustainability
• Support and uphold the policies and procedures of the Museum