Anaplan Project Manager Specialist

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description What you get to do in this role: Partner with global business owners across GTM Planning, Sales Operations, and Finance to understand planning processes, identify process improvement opportunities, and design solutions using AnaplanLead end-to-end business process design and optimization for Anaplan implementations and enhancements; translate complex business requirements into functional specifications and use casesOwn project management and coordination of cross-functional Anaplan initiatives including Sales CRM Integration, Capacity Planning, Financial Planning, and GTM Coverage enhancements; manage timelines, deliverables, and stakeholder expectationsDesign and deliver comprehensive Anaplan enablement programs including training curricula, user documentation, system guides, and best practice playbooks for diverse user audiencesManage and coordinate User Acceptance Testing (UAT) planning, execution, and issue resolution; drive user adoption and minimize go-live risks through effective change managementCollaborate with Anaplan technical specialists, IT teams, data analytics, and business partners to ensure requirements are clearly defined and solutions are technically feasible and properly integratedCommunicate functional and business requirements effectively between business stakeholders, technical teams, and leadership; distill complex planning challenges into clear problem statements and recommended solutionsConduct post-implementation business support including troubleshooting user issues, gathering feedback, and identifying enhancements for continuous improvementProactively identify process improvements and business optimization opportunities; design solutions that enhance planning efficiency, data accuracy, and decision-making speedMentor junior business analysts and functional team members on Anaplan planning methodologies, best practices, and business process design principlesManage multiple concurrent projects and workstreams; prioritize competing business needs and deliver results against aggressive timelinesContribute to the development of Anaplan governance frameworks, process documentation, and operational standards Qualifications To be successful in this role you have: 5+ years of business analyst or functional consultant experience; 3+ years working with Anaplan as a functional user, business analyst, or enablement specialist (technical model building expertise not required)Deep understanding of enterprise planning processes including Financial Planning & Analysis (FP&A), operational planning, quota/territory planning, or capacity planningProven experience gathering requirements, designing business processes, and translating business needs into functional specifications and use casesStrong project and program management capabilities with ability to manage complex, multi-workstream initiatives across geographically distributed teamsDemonstrated expertise in change management, user enablement, and training delivery; ability to drive adoption and overcome resistance to changeExperience managing UAT planning and execution for enterprise systems implementations or enhancementsStrong business partnership skills and proven track record of successfully driving cross-functional initiatives, coordinating complex stakeholder relationships, and influencing without authorityFamiliarity with Sales CRM platforms (Salesforce, Varicent, or similar) and understanding of Go-To-Market planning, sales processes, and quota managementExcellent communication and presentation skills; ability to articulate complex business requirements to technical teams and communicate technical concepts to non-technical stakeholdersExperience with AI-driven insights and analytical thinking about how to optimize planning processes and decision-making workflowsSenior-level competencies: leadership presence, mentoring ability, and strategic thinking about planning maturity and business capability developmentNice to have: ServiceNow platform familiarity, experience with Pigment or other reporting/analytics tools, knowledge of Snowflake or data warehouse concepts, or background in management consulting Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.