Analytics Domain Lead

About the role

ARC accelerates the growth of global air travel by delivering forward-looking travel data, flexible distribution services and other innovative industry solutions. We are a leading travel intelligence company with the world’s largest, most comprehensive global airline ticket dataset, including more than 15 billion passenger flights. As the Analytics Domain Lead, you will serve as the trusted advisor and subject matter expert for customers using ARC's data products and analytics solutions, combining advanced analytical expertise with deep business domain knowledge to help customers turn data into actionable insights.

You will develop a thorough understanding of each assigned customer's objectives, challenges, and operational environment, and deliver strategic recommendations that help them realize the full value of ARC's data assets and analytical capabilities. You will build long-term customer relationships with significant influence on customer success, product adoption, and long-term customer value. You will share customer feedback with ARC Product teams and collaborate to inform product enhancements and roadmap.

Responsibilities

• Serve as the primary analytics and business domain advisor for a portfolio of strategic customers, building trusted relationships with customer executives, business leaders, analysts, and operational teams.
• Partner with Customer Engagement to conduct regular business reviews focused on use cases, analytical insights, and opportunities to maximize the value customers derive from ARC’s data services.
• Perform complex analyses using customer data and ARC's data products to identify trends, opportunities, risks, data quality anomalies, and performance drivers, translating findings into practical business recommendations through dashboards, scorecards, benchmarking analyses, and executive presentations.
• Become the recognized expert in all assigned business domains supported by ARC's data products, maintaining awareness of industry trends, market dynamics, and regulatory considerations, and educating customers on best practices and emerging opportunities.
• Partner with Customer Success, Customer Engagement, Sales, and Product teams to maximize customer outcomes, support onboarding by establishing meaningful KPIs and reporting frameworks, and measure and communicate the business value customers receive from ARC's data solutions.
• Act as the voice of the customer by providing feedback to Product Management and Data Engineering teams, identifying opportunities to improve data quality, product features, and customer experience, and helping define customer-facing metrics and reporting standards.

Qualifications

• Bachelor’s degree in Business, Data Analytics, Statistics, or a related field; equivalent experience considered.
• 7+ years of experience in analytics, business intelligence, or a customer-facing analytical consulting role.
• Advanced proficiency with data analysis and visualization tools (e.g., dashboards, scorecards, BI platforms).
• Proven ability to translate complex analytical findings into clear business recommendations for executive audiences.
• Strong presentation and executive communication skills.
• Demonstrated ability to build trusted, long-term relationships with customer stakeholders.
• Proven ability to work cross-functionally with Customer Success, Account Management, Sales, and Product teams.

Benefits

ARC offers a highly competitive, comprehensive benefits package. Employees value hands-on learning and professional development opportunities that allow them to expand their skills and grow their careers. ARC’s WorkFlex hybrid work program offers eligible employees flexibility to work from home while also requiring in-office workdays to foster collaboration and connection.