Analytics and Solutions Manager

About the role

The Analytics and Solutions Manager will lead a hybrid onshore/offshore delivery team and drive operational excellence across analytics products and services. The role involves serving as the primary delivery liaison for key stakeholders, turning optimization opportunities into measurable commercial outcomes, and ensuring delivery is reliable, scalable, and aligned with business priorities.

Responsibilities

• Act as the delivery liaison to stakeholder teams, aligning priorities, managing risks, and converting optimization work into commercial outcomes.
• Lead and manage the onshore/offshore delivery team, including roles, SLAs, capacity planning, handovers, and continuous improvement.
• Solicit and support client participation for key products, memberships, industry products, and team initiatives.
• Support solicitation and client support for MDC campaigns, acting as the primary solicitation team and easing demand on the data team.
• Develop an AI- or algorithm-based process to track solicitation efforts and identify the right contacts to explain survey participation, structure, and objectives.
• Provide technical product management support where needed, helping clients understand product architecture and translating technical requirements into product decisions.
• Produce insights, competitive snapshots, presentations, and actionable recommendations for product management teams.
• Partner with Transformation teams on Rapid Improvement Events to identify and deliver operational efficiencies and revenue opportunities.
• Owserve Data-as-a-Service delivery improvements, supporting the move from file-based transfers to APIs with global and technical teams.
• Serve as the NA HRIS API representative and help manage client data transfer projects between client systems and Mercer.
• Drive recurring revenue initiatives for off-the-shelf products by overseeing revenue retention and growth.
• Produce and maintain regular, auditable revenue reporting and present clear insights to stakeholders.
• Own executive and operational dashboards covering outcomes, delivery KPIs, revenue impact, backlog, and roadmap progress.
• Coordinate cross-functional stakeholders, remove blockers, and keep work moving through to benefit realization.

Requirements

• 5+ years of experience delivering product operations at scale, including managing onshore/offshore teams.
• Proven experience owning recurring revenue or run-rate financial reporting and turning findings into action.
• Strong stakeholder management experience across Account Management, Commercial, Product, Engineering, and Analytics.
• Strong analytical skills with the ability to build and interpret dashboards and KPIs and turn data into clear recommendations.
• Excellent communication and presentation skills for commercial and executive audiences.

Qualifications

• PMP, Scrum Master, or Lean/Kaizen certification.
• Experience running Rapid Improvement Events, Kaizen events, or sprints and delivering measurable business outcomes.
• Familiarity with delivery and analytics tools such as Jira, Tableau, Power BI, Looker, or similar.
• A strong bias for action, with the confidence to work through ambiguity and align diverse stakeholders around a shared plan.
• A balanced focus on operational detail and commercial impact, with a clear drive to deliver results that last.