Analytical Field Service Engineer

About the role

The Field Service Engineer is primarily responsible for performing field service at client locations. This includes the installation, maintenance, and calibration of on-line gas chromatographs, continuous gas analyzers and RVP analyzers. Service Engineers may also perform installation, maintenance, and calibration of various other analyzers including O2 analyzers, BTU, IR, UV, and Paramagnetic. Field Service Engineers must be customer-oriented, and maintain excellent relationships and service to existing customers. They may provide technical product support to customers and employees.

Responsibilities

• Engages with customer to resolve design and engineering issues, utilizing advanced knowledge.
• Performs field service including installation, maintenance and calibration of on-line gas chromatographs.
• Installs, maintains and calibrates various other analyzers including: O2 analyzers, BTU, IR, UV, and Paramagnetic.
• Provides technical sales support and presales application design when necessary.
• Establishes and promotes a positive, friendly, and helpful customer relationship while learning their operations, needs, and preferences.
• Performs troubleshooting and startup at customer facilities.
• Conducts interface with SCADA, DCS, and radio systems.
• Gathers and reports to management information regarding product or customer issues.
• Consistently identifies new sources of business.
• Provides all necessary reports to management and other departments.
• Works with bending stainless steel tubing.

Requirements

• Bachelor’s Degree in Engineering or related STEM field; Chemical Engineering preferred.
• 2+ years of analyzer experience in the Petroleum Industry strongly preferred.
• Broad-based knowledge of analytical methods and products.
• Demonstrated verbal and written communication skills with good presentation skills.
• Computer skills with MS Windows, Office, Outlook, and the Internet.
• Demonstrates problem-solving skills and a keen attention to detail and accuracy.
• Good mechanical aptitude and industry knowledge.
• Ability to work under minimal or no supervision.
• Possess a valid driver’s license and a safe driving record; able to travel to various locations within territory up to 50% of the time, including overnight stays.

Other Job Functions

• Must understand and comply with all safety rules and company policies.
• Attends required safety training classes and maintains necessary certifications.
• Completes product line training.
• Conducts all business activities in accordance with Winn-Marion policies.
• Able to meet deadlines.
• Demonstrates high degree of interpersonal skills to interface with customers and team employees.
• Checks and responds to all company communications on all scheduled workdays, including voice mail, emails, and text messages.
• Complies with all applicable Company safety requirements.
• Perform other duties as assigned.

Work Conditions

• Able to sit and work at computer keyboard for extended periods.
• Able to lift, push, pull, and move up to 75 pounds.
• Requires extensive travel by automobile within territory or to branch offices; may require occasional travel by air.
• Maintain regular and on-time attendance; hours may exceed 40 hours per week.
• Able to work weekends, holidays, and respond to calls as needed to fulfill business objectives.
• Employee may be required to stand, walk, climb, stoop, kneel, crawl or crouch, and work in close quarters.
• Employee may be exposed to extreme weather conditions, warehouse environments, or production/manufacturing locations.

Pay

$80,000–$100,000 annual salary, depending on experience.

Benefits

• Paid Time Off (vacation days, rest days, sick days, holidays, birthday, and a floating holiday totaling a minimum of 27 days annually)
• Medical, Dental, Vision and Life Insurance
• FSA and HSA Options
• Discounts offered via Perks at Work
• 401(k) with matching
• Profit sharing
• Employee Assistance Program