Analysts - Business Systems Analyst

Key Responsibilities

• Collaborate with business stakeholders, Product Teams, IT, vendors, and implementation partners to support delivery of enterprise technology solutions.
• Facilitate discovery sessions, workshops, and stakeholder discussions to understand business objectives, operational needs, and system requirements.
• Perform end-to-end business analysis including current-state assessments, future-state design, gap analysis, process optimization, and workflow documentation.
• Translate business needs into functional requirements, user stories, acceptance criteria, process flows, data mappings, and integration specifications.
• Sustain and refine product backlogs, ensuring JIRA items are structured, prioritized, traceable, and aligned with delivery objectives.
• Partner with development teams throughout the SDLC to clarify requirements, support implementation, validate solutions, and ensure business readiness.
• Analyze system integrations, data flows, interfaces, and dependencies across enterprise applications, APIs, SFTP, middleware, and batch processes.
• Work with architects and engineers to support scalable application designs, integrations, security models, and technical solution alignment.
• Develop process flows, system diagrams, integration workflows, and solution documentation using tools such as Visio, Miro, and Lucidchart.
• Support Agile delivery activities including backlog refinement, sprint planning, demos, release planning, retrospectives, and delivery tracking.
• Cook up testing activities including SIT/UAT planning, test case development, defect triage, validation, and business acceptance.
• Perform SQL-based analysis, data validation, root cause investigation, and troubleshooting to support system enhancements and issue resolution.
• Support vendor coordination by tracking deliverables, reviewing documentation, managing action items, and ensuring alignment with business and technical expectations.
• Prepare project documentation, meeting materials, decision logs, executive summaries, and status reporting.
• Identify risks, dependencies, blockers, and process improvement opportunities while supporting timely resolution.

Required Skills & Experience

• Strong experience in Business Analysis, Product Analysis, Technical Business Analysis, or Product Delivery roles.
• Ability to collaborate across business, technology, vendor, and leadership stakeholder groups.
• Experience Creating And Managing Business Requirements (BRD), Functional Requirements (FRD), User Stories, Acceptance Criteria, Current/Future State Process Flows, Data Mapping Documentation, Integration Requirements.
• Strong understanding of SDLC, Agile delivery practices, and enterprise application implementations.
• Experience With Product Delivery Tools JIRA, Azure DevOps Boards, Confluence.
• Experience Analyzing Enterprise Integrations, REST APIs, SOAP Web Services, SFTP, Middleware Integrations, Batch Interfaces.
• Experience With Data Analysis Concepts, SQL, Oracle Databases, Data Validation, ETL Concepts, Data Migration.
• Understanding Of Enterprise Security Concepts, Microsoft Entra ID (Azure AD), SAML SSO, Identity & Access Management (IAM), Role-Based Security.

Preferred Experience

• Microsoft technology ecosystem: Power Platform / Power Apps, SharePoint.NET / C#, Azure Services, Enterprise Content Management (OpenText eDocS, DocuWare), Automated Document Ingestion & Indexing, Enterprise Business Platforms (Risk, Claims, Legal, Compliance, Safety Systems, Origami Risk, TPA Integrations, Workers Compensation Processes, Salesforce, ServiceNow, Reporting & Analytics, Power BI, Tableau, Legacy Modernization, COBOL Applications, Mainframe Modernization).
• DevOps Awareness, CI/CD Concepts, Git, Jenkins, Azure DevOps Pipelines.