Analyst, Vendor Operations

About the role

The Vendor Operations Analyst drives measurable improvements in vendor performance metrics—On-Time Shipment, Fill Rate, and Perfect Order—to positively impact top-line and bottom-line performance. This role develops and communicates supply-chain requirements, analyzes vendor performance trends, and leads proactive engagement with vendor partners to drive best practices and continuous improvement. The Analyst partners cross-functionally to lead structured, data-driven problem-solving initiatives that enhance processes and support the vendor operations strategic vision. Additionally, the role serves as the Subject Matter Expert (SME) for the vendor compliance program and is the primary point of contact for vendor requirements, performance metrics, and best practices.

Responsibilities

• Create, analyze, and publish vendor performance reports and insights.
• Leverage data analytics and visualization tools to identify trends and communicate actionable insights.
• Initiate and lead cross-functional conversations with vendor partners and internal teams to coach on TSC processes, identify root causes of substandard performance, and collaborate on improvement actions.
• Serve as primary owner of the vendor compliance system, including validation of compliance data, root cause identification, and recommendation of corrective actions.
• Review weekly chargebacks and release charges after validation.
• Develop, maintain, and communicate vendor training and requirement documentation.
• Review the Vendor Requirements Manual (VRM) frequently to ensure accuracy, clarity, and alignment with current supply chain strategies.
• Collaborate cross-functionally to resolve vendor opportunities related to ordering, systems, packaging, quality, carrier relations, and product development.
• Lead cross-functional projects, enhancements, and initiatives from problem identification through implementation to optimize the supply chain.
• Onboard new suppliers by communicating supply chain requirements, monitoring initial performance, and providing training on best practices.
• Utilize clear and effective verbal and written communication to present KPIs and project updates to cross-functional teams and executive leadership.

Requirements

• 3+ years in logistics, supply chain, or operations; retail environment preferred.
• Bachelor’s degree in business, supply chain, operations, logistics, or a related field; any suitable combination of education and experience will be considered.

Skills

• Strong analytical, communication, and leadership skills.
• Proficient with spreadsheets and Microsoft Office products.
• Ability to solve complex problems.
• Capable of traveling to vendors, stores, and distribution facilities.
• Ability to maintain credibility at all levels of management and throughout the organization.
• Detail-oriented approach to work.
• Ability to positively handle conflict.
• Capable of working in a cross-functional environment.

Working Conditions

• Normal office working conditions.
• Duties include frequent alternate standing, walking, bending, stooping, and sitting throughout the shift.
• Repetitive wrist, hand, or finger movement.

Physical Requirements

• Sitting
• Standing (not walking)
• Walking
• Lifting up to 20 pounds
• Reaching overhead
• Kneeling/Stooping/Bending

Benefits

Tractor Supply and Petsense by Tractor Supply offer a comprehensive total reward package, including:

• Medical, dental, and vision coverage.
• Company-paid life and disability insurance.
• Paid parental leave.
• Tuition reimbursement.
• Family planning resources, including adoption and surrogacy assistance.

Part-time new hires gain eligibility for benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement is met, benefits eligibility begins the first day of the month following 4 months of continuous service.