Analyst - UX

Description

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job Overview and Responsibilities

• Create wireframes, prototypes, and interactions that address user pain points and deliver measurable improvements in functionality and satisfaction
• Ensure designs align with user-centered design principles, compliance standards, and accessibility requirements and are optimized for all devices and viewports (responsive/adaptive, desktop, tablet, mobile)
• Collaborate with teams to ensure design consistency with corporate branding and across enterprise-level applications and platforms
• Take ownership of, and partner with UX copywriting for, microcopy across all user touchpoints, ensuring clarity, consistency, and brand alignment while enhancing the overall user experience
• Help ensure design systems are scalable and valuable
• Stay up-to-date with industry trends and emerging technologies to identify opportunities for innovation and improvement
• Test and continuously improve designs, ensuring continuous improvement of user experiences
• Communicate and collaborate with product management, research, visual design, engineering, and stakeholders, clearly articulating design choices and rationale
• Prepare detailed design specifications, style guides, and interaction documentation alongside manager
• Work closely with developers during implementation and testing to maintain design fidelity and resolve any technical challenges
• Contribute to the team by giving and soliciting constructive feedback and knowledge
• Collaborate with UX research to gather insights into user behaviors, needs, and pain points
• Aid in the development of personas, user journeys, and other research artifacts to ensure alignment between user needs and business goals

Qualifications

• Bachelor's degree or related experience in UX/UI Design, Human-Computer Interaction, Interaction Design, or a related field
• 1+ years working in a digital design role in a cross-functional team environment to produce effective results
• Strong understanding of responsive design principles, UX heuristics, and cross-platform design strategies
• Proficiency in industry-standard design tools, including but not limited to Figma, Adobe Creative Suite, Protopie, Framer, or similar
• Synthesize user and stakeholder feedback, research into actionable design decisions
• Identify opportunities and justify recommendations with research and inspiration
• Rapidly generate and iterate on ideas
• Excellent communication skills, with the ability to articulate design decisions and collaborate effectively
• Solid understanding of information architecture, content strategy, and basic copywriting principles, particularly focused on UX writing
• Proficient with creating and maintaining design systems
• Knowledge of accessibility standards (e.g., WCAG AA) and inclusive design practices
• Experience working within agile development environments or iterative workflows
• Scope and prioritize work across multiple projects in a fast-paced environment

What’s Needed to Succeed

• Experienced in conducting user research, usability testing, and data analysis
• Knowledge of analytics tools (e.g., Google Analytics, Quantum) to support data-driven design decisions
• Communications strategies SEO

What Will Help You Propel from the Pack

• Experience in conducting user research, usability testing, and data analysis
• Knowledge of analytics tools (e.g., Google Analytics, Quantum) to support data-driven design decisions
• Communications strategies SEO

Pay and Benefits

The base pay range for this role is $73,150.00 to $95,224.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

About the Role

This position plays a critical role in crafting seamless, user-centric experiences for our digital platforms and is responsible for understanding user needs, translating those insights into actionable designs, and working collaboratively to deliver innovative solutions.

Skills

• Experience in conducting user research, usability testing, and data analysis
• Knowledge of analytics tools (e.g., Google Analytics, Quantum) to support data-driven design decisions
• Communications strategies SEO

Benefits

United provides a comprehensive benefits package including medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

Schedule

This position is eligible for various schedules including full-time, part-time, and flexible hours.

Qualifications

• Bachelor's degree or related experience in UX/UI Design, Human-Computer Interaction, Interaction Design, or a related field
• 1+ years working in a digital design role in a cross-functional team environment to produce effective results
• Strong understanding of responsive design principles, UX heuristics, and cross-platform design strategies
• Proficiency in industry-standard design tools, including but not limited to Figma, Adobe Creative Suite, Protopie, Framer, or similar
• Synthesize user and stakeholder feedback, research into actionable design decisions
• Identify opportunities and justify recommendations with research and inspiration
• Rapidly generate and iterate on ideas
• Excellent communication skills, with the ability to articulate design decisions and collaborate effectively
• Solid understanding of information architecture, content strategy, and basic copywriting principles, particularly focused on UX writing
• Proficient with creating and maintaining design systems
• Knowledge of accessibility standards (e.g., WCAG AA) and inclusive design practices
• Experience working within agile development environments or iterative workflows
• Scope and prioritize work across multiple projects in a fast-paced environment