Analyst, Travel & Corporate Card

Key Responsibilities

• Provide daily operational support for SAP Concur modules (e.g., Request, Expense, Travel, and Invoice).
• Resolve system errors and troubleshoot technical issues within Concur.
• Manage helpdesk tickets related to SAP Concur in a timely and efficient manner.
• Collaborate with internal IT teams and external vendors to resolve technical issues and ensure system integrations (e.g., with ERP systems, corporate card platforms).

User Support & Training

• Lead training sessions and provide ongoing support to employees on using the Concur system for expense submission, travel booking, and policy adherence.
• Develop and maintain user guides, FAQs, and other support materials for the Concur platform.
• Answer employee inquiries and assist with account maintenance, expense reconciliation, and system-related issues.

Compliance & Auditing

• Ensure compliance with company T&E policies through regular audits and reviews of expense reports.
• Monitor and maintain daily system operations to ensure compliance and accuracy.
• Collaborate with Internal Audit and Compliance teams to enforce policies via system rules.

Data Analysis & Reporting

• Generate and analyze reports on corporate card usage, expense trends, and compliance for leadership insights.
• Utilize data to identify areas for process improvement and optimization within T&E operations.

Process Improvement

• Identify, propose, and implement process improvements related to T&E management.

Qualifications

• A high school diploma or GED is required.
• Minimum of 3-5 years of experience in T&E expense experience, audits, or accounting.
• Proven experience working with SAP Concur systems, including Expense Management, Travel Management, and Invoice Management modules.
• Experience resolving helpdesk tickets and providing end-user support.
• Strong analytical and problem-solving skills, with the ability to review data, identify trends, and conduct audits.
• Excellent written and verbal communication skills to effectively interact with employees, stakeholders, and external vendors.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Knowledge of financial controls, audit processes, and corporate policies related to expense management.
• Ability to work independently and as part of a team, with excellent organizational and time management skills.