Analyst Transportation

The Hershey Company (NYSE: HSY) is an industry-leading snacks company known for making more moments of goodness through its iconic brands, including Hershey’s, Reese’s, KitKat®, Dots Pretzels, Lesser Evil, Jolly Rancher, Twizzlers, and Ice Breakers. Our culture is rooted in purpose, inspired by Milton Hershey’s vision that business should create opportunity for others, and guided by our employee value proposition, Lead Today. Create Tomorrow.

About the role

The Domestic Transportation Analyst Logistics is responsible for managing and optimizing customer outbound shipments across the U.S., ensuring timely, cost-effective, and compliant delivery performance. This role coordinates daily shipments, partners with Uber Freight and carriers, monitors KPIs such as on-time delivery and transit times, and resolves service issues to maintain customer satisfaction. By analyzing transportation data, improving routing and load planning, and collaborating with customer service teams, the analyst supports both operational efficiency and strategic supply chain goals, directly impacting cost control, reliability, and customer trust.

Job Location: Hershey, PA or open to remote.

Responsibilities

• Ensure On-Time Customer Deliveries – Manage and monitor outbound shipments to consistently meet customer service-level agreements and delivery commitments.
• Optimize Transportation Efficiency – Analyze shipment data to improve routing, carrier utilization, and load planning, reducing transit times and costs.
• Carrier Relationship Management – Coordinate with carriers to schedule pickups, track shipments, and resolve service issues, ensuring reliable performance.
• Performance Reporting & Continuous Improvement – Track and report transportation KPIs and drive corrective actions.
• Customer Communication & Issue Resolution – Act as a key liaison between transportation, customer service, and sales teams to proactively address shipment concerns and maintain customer satisfaction.

This role will focus on CMG outbound shipments direct to customers.

Requirements

• Bachelor’s degree in supply chain management, logistics, business administration, or a related field.
• 1+ years of experience in transportation or logistics.
• Knowledge of freight modes, transportation regulations, supply chain operations, and systems like TMS or ERP.
• Strong analytical and reporting skills, proficiency with Excel, and effective communication for working with carriers and customers.
• Ability to coordinate high-volume shipments under tight deadlines, build strong relationships, identify process improvements, and adapt to seasonal demand or unexpected challenges.
• Practical expertise with Transportation Management Systems (TMS), ERP platforms, and shipment tracking tools is preferred.
• Familiarity with freight modes such as parcel, LTL, and FTL.

Benefits

• Health & Wellbeing: Medical, dental, and vision coverage, plus wellness programs that support physical and mental health.
• Financial Security: Competitive pay, annual incentive opportunities, and a 401(k) with company match.
• Time Off & Flexibility: Paid time off, company holidays, and flexible ways of working where applicable.
• Growth & Development: Career development programs, learning opportunities, and internal mobility.

Benefits may vary based on role, location, and eligibility.