Analyst, Specialist, Infrastructure Engineer-Tech Infra, Technology and Operations

About the role

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability, and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Manage day-to-day operations of the virtual private cloud environment.
• Demonstrate expertise in virtualization with vSphere, VMware ESXi, and Virtual Center Server.
• Manage Oracle Virtualization (OVM) servers.
• Manage cloud infrastructure to provide SaaS, PaaS, and IaaS.
• Extensively work on vMotion and Storage vMotion.
• Apply sound knowledge in ESX architecture, setting up VM priorities, cloning, and snapshots.
• Use tools like Veritas Replication Tool and Zerto.
• Create recovery plans and test disaster recovery (DR) plans.
• Handle capacity planning and maintenance.
• Work with teams to drive scalability, reliability, and performance.
• Oversee incident resolution, problem management, and change management related to the VMware environment.
• Contribute to process efficiencies by identifying manual activities and automating them.
• Participate in audit requirements as conducted by the organization.
• Align and abide by organizational goals.
• Mentor and train team members.
• Define processes and ensure adherence to them.

Knowledge in NAS/SAN and NetApp Filer is an added advantage. Awareness of ITIL processes and adherence to them is required.

Requirements

• 10 to 20 years’ experience in managing an enterprise operations team.
• Experienced people leader with relevant technical skills to lead the team.
• Proven ability to mentor and grow the skill set of team members.
• Excellent communication, customer service, organizational, project, and personnel management skills.
• Independent thinking and ability to demonstrate good judgment.

Qualifications

A degree in Computer Science or a related subject is preferred.

Skills

Technical Competencies

• Strong knowledge in VMware ESXi, Hypervisor, networking concepts, and SAN/NAS.

Personal Skills

• Strong matrix management skills including influence, conflict resolution, and negotiation.
• Small to medium team people management.
• Excellent relationship building and networking skills.
• Team collaboration, decisiveness, energy, and drive.
• Self-motivated.
• Capability to develop a high degree of working relationship with key stakeholders including IT, IS, application stakeholders, and region technology teams.
• Ability to establish excellent rapport with internal, external stakeholders, and seniors.

Schedule

Full-time, 24 x 7 x 365 work culture.