Analyst Senior, TPO Operations

About the role

Are you interested in being a part of a collaborative, energetic, and business-oriented legal team? As an attorney at FIS, you will have the opportunity to work on some of the most challenging and relevant issues in financial services and information technology. Our talented people empower us, and we believe in being part of a team that is pragmatic, collegial and enthusiastic about representing a thriving Fortune 500 company in a dynamic corporate industry.

Responsibilities

• Supports the administration of employee leaves in accordance with company policies and applicable federal, state, and local regulations.
• Contributes to The People Office (TPO) Operations processes by helping ensure a positive employee experience throughout the leave lifecycle while maintaining compliance and operational effectiveness.
• Supports leave administration activities by partnering with employees, managers, Human Resources, payroll, and vendors to facilitate timely and accurate leave management.
• This role supports operational delivery within the U.S. Leave Administration function and contributes to departmental objectives through effective case management and employee support.
• Administers leave processes and works with vendors and internal stakeholders to ensure accurate and timely processing of leave-related activities.
• Analyzes routine and moderately complex leave requests while ensuring compliance with company policies and applicable regulations.
• Responds to employee and management inquiries, assists in resolving leave administration issues, and supports ongoing process improvements.
• Develops knowledge of leave legislation, company policies, and operational processes while working independently on routine matters and escalating more complex situations as appropriate.

Requirements

• Minimum of 3-5 years of applicable experience to be successful in this role.
• Bachelor's degree in Human Resources, Business Administration, or related field, or equivalent combination of education, training, or work experience.
• Knowledge of leave administration processes and applicable employment laws.
• Working knowledge of FMLA, disability programs, and leave management practices.
• Strong customer service, problem-solving, and conflict-resolution skills.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office applications and case management systems.

Qualifications

• Experience in leave administration.
• Customer service and problem-solving skills.
• Attention to detail and organizational skills.
• Strong communication skills.
• Knowledge of leave administration processes and applicable employment laws.

Skills

• Leave administration processes and applicable employment laws.
• Interpretation of policies, procedures, and regulations.
• Customer service and problem-solving skills.
• Organizational skills and attention to detail.
• Verbal and written communication skills.
• Microsoft Office applications and case management systems.

Benefits

What We Offer You A multifaceted and challenging legal career with a high degree of responsibilityA broad spectrum of legal experiences with a thriving Fortune 500 corporation in an innovative, ever-changing industryA modern work environment, and a collaborative and dedicated group of colleagues who look forward to working together as a team to accomplish our goalsA competitive salary and a range of benefits designed to support your wellbeingThe chance to work on some of the most challenging, relevant legal issues in financial services and information technology

Pay

Competitive salary and a range of benefits designed to support your wellbeing

Schedule

The schedule for this role is full-time.