Analyst, Provider Team Capacity

Analyst, Provider Team Capacity is responsible for the day-to-day tactical execution of Provider capacity planning and real-time queue oversight. The role ensures members receive timely care by monitoring live task queues, identifying staffing gaps, and re-routing work to maintain peak operational efficiency.

Responsibilities

• Real-Time Queue & Task Monitoring
  • Perform continuous monitoring of care team delivery pod queues, ensuring tasks move through workflows and alerting leadership to potential bottlenecks.
  • Support and task care teams based on athena messages.
  • Re-assign tasks in real-time based on staffing levels, member priority, and pod capacity.
  • Create lists of members for assignment based on common gaps or tasking needs.
  • Oversee administrative duties in platforms for eligibility and member management.
  • Adjust daily schedules and coverage plans to account for unplanned absences or surges in member outreach.
• Operational Reporting & Analysis
  • Execute daily and weekly control reporting to track key metrics such as response times, task aging, and pod utilization rates.
  • Analyze data to identify recurring operational gaps and provide actionable insights for long-term staffing adjustments.
  • Ensure workforce data within WFM tools is accurate and reflects current care team structures.
• Coordination & Support
  • Execute administrative and data-tracking components of local market sprints or operational initiatives.
  • Act as a point of contact for frontline staff regarding schedule updates, shift swaps, and coverage inquiries.
  • Connect with payor partners and members regarding enrollment status.
  • Train market stakeholders and staff in disenrollment processes and member management workflows.
  • Coordinate pending disenrollments with care teams.
• Success Metrics
  • Maintain task aging and response times within the target "Green" zone for assigned pods.
  • Deliver daily/weekly performance reports with 100% data reliability.
  • Ensure clarity and accuracy of membership data driving workforce management.
  • Minimize "uncovered" intervals through proactive intraday adjustments.

Requirements

• Bachelor’s degree.
• 3+ years of experience in workforce management, operations, or data analysis (healthcare or startup experience preferred).
• WFM Tooling: Proficiency with workforce management platforms.
• Analytical Skills:
  • Google Sheets skills (VLOOKUPs, Pivot Tables).
  • Ability to interpret data dashboards and translate numbers into operational insights.
  • Solve moderate-to-complex problems independently, such as resolving scheduling conflicts or technical queue errors.
• Behavioral Competencies:
  • Results Driver: Take ownership of daily tasks, using data to monitor progress and escalate issues before they impact members.
  • Member Advocate: Understand that every data point represents a member; drive efficiency to ensure timely support.
  • Growth Agent: Adapt quickly to new tools and processes, maintaining a positive attitude during operational shifts.
  • Team Builder: Collaborate with cross-functional partners, providing clear and helpful information to care teams.

Benefits

• Health insurance.
• Life insurance.
• Retirement benefits.
• Company equity program.
• Paid time off, including vacation and sick leave.

Pay

Expected salary range: $71,000 – $90,500 annually.