Analyst, Program Management

Responsibilities

• Support the Program Management team with the development, implementation and ongoing operations of Affordability programs.
• Perform administrative tasks as assigned by the Program Management team.
• Identify issues and set priorities to support Program Management on departmental initiatives.
• Troubleshoot and conduct root cause analysis.
• Resolve, organize and prioritize escalations/issues daily, through troubleshooting and coordinating other internal departments.
• Categorize and communicate status to Program Management, through updating program documentation and coordinating with other internal departments.
• Perform various testing and quality controls, through monitoring of reporting, IVR, text, and/or websites.
• Aid in creating meeting minutes and creating meeting agendas through working with program managers and taking detailed notes during internal and external client meetings.
• Create and update financial tracking documents with invoice status, through utilizing internal reports from finance.
• Other duties as assigned.

Qualifications

• Bachelor's degree in business, marketing, or communications, or equivalent experience.
• 0-2 years of administrative work experience.
• Excellent written and verbal communication skills.
• Proficient in MS Office suite (Word, Excel, PowerPoint).
• Excellent organizational skills.
• Excellent attention to detail.
• Analytical thinking ability.
• Ability to function independently with a high degree of accuracy and accountability.
• Client-focused, service-oriented, and process-oriented mindset.