Analyst, Operations Technology (Hybrid Schedule)

Eversource will not offer immigration-related sponsorship for this position. Applicants requiring visa sponsorship to start employment will not be considered.

About the role

Under general supervision, responsible for ongoing maintenance and enhancement of the Business Technology suite of digital solutions within the Operations organization, providing the balance between user needs and IT requirements. Responsibilities include participation in requirements gathering, project solicitation and management, change management and communication, solution testing, and KPI and report development. Expected to perform support and maintenance functions in one or more technology specialties and liaise with technology end users.

Responsibilities

• Develops and maintains relationships with Operations management and users to ensure systems function and are used as designed.
• Develops in-depth knowledge of business processes to facilitate and prioritize improvements.
• Coordinates with the IT team to establish release dates and determine when code will be available for testing.
• Works with the Business Support Group (BSG) to write and identify regression test scripts; publishes on team site.
• Assigns test scripts to BSG, communicates assignments, and sets timeframes for completion.
• Escalates testing failures to the IT team and coordinates retesting with BSG.
• Approves test results and ensures evidence is documented on the team site.
• Partners with the IT team to coordinate releases with System Operations Centers.
• Collects field feedback from users post-release to identify new issues or unexpected results; escalates to the IT team for troubleshooting.

Requirements

• Minimum of 3 to 5 years of electric and/or gas utility or related experience.
• Solid conceptual knowledge of Information Technology.
• Bachelor’s degree or equivalent combination of education and related experience.
• Knowledge of applications development and support processes.
• Excellent communication and presentation skills.
• Broad knowledge of technologies and technology issues, with experience in technology change management.
• Must be available to work emergency storm assignments as required.
• Must be available to travel between MA/CT/NH as necessary.

Preferred Qualifications

• Experience using Maximo.
• Supply Chain experience.

Competencies

• Build trusting relationships.
• Manage and develop people.
• Foster teamwork and cross-functional collaboration.
• Lead change.
• Communicate strategic vision.
• Create an engaged workforce.
• Focus on the customer.
• Take ownership and accountability.

Schedule

This role supports work-life balance with a hybrid schedule. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. Employees must be able to work up to five days in the office if needed (e.g., emergencies, training, or other business needs).

Pay

The annual salary range for this position is $90,160.00–$100,180.00. This position is eligible for a potential incentive.

Benefits

Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs.