Analyst, Operations Technology (Hybrid Schedule)

Eversource will not offer immigration-related sponsorship for this position. Applicants requiring visa sponsorship to start employment will not be considered.

Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor. All applicants must be available to work up to five days in the office if needed (e.g., emergencies, training, or other business needs).

About the Role

Under general supervision, responsible for ongoing maintenance and enhancement of the Business Technology suite of digital solutions within the Operations organization, providing the balance between user needs and IT requirements. Responsibilities include participation in one or more of: requirements gathering, project solicitation and management, change management and communication, solution testing, and KPI and report development. Expected to perform support and maintenance functions in one or more technology specialties and liaise with technology end users.

Responsibilities

• Develops and maintains a relationship with Operations management and users of the solutions to ensure systems are functioning and used as designed.
• Develops in-depth knowledge of business processes in organizations using the solutions to facilitate and prioritize improvements.
• Coordinates with IT team to establish dates for releases and determine when code will be available to test.
• Works with BSG (Business Support Group) to write test scripts and identifies regression scripts to run; publishes on team site.
• Assigns test scripts to BSG, communicates assignments and timeframes for completion.
• Escalates any failures in testing to IT team; coordinates retesting with BSG.
• Approves test results and ensures evidence is documented on team site.
• Partners with IT team to coordinate releases with System Operations Centers.
• Collects field feedback from users after release to identify any new issues or unexpected results; escalates to IT team to troubleshoot issues.

Requirements

• Minimum of 3 to 5 years of electric and/or gas utility or related experience.
• Solid conceptual knowledge of Information Technology.
• Bachelor’s degree, or the equivalent combination of education and related experience.
• Knowledge of the applications development and support process.
• Excellent communication and presentation skills.
• Broad knowledge of technologies and technology issues, with experience in technology change management.
• Must be available to work emergency storm assignments as required.
• Must be available to travel between MA/CT/NH as necessary.

Preferred Qualifications

• Previous experience using Maximo.
• Supply Chain experience.

Competencies

• Build trusting relationships.
• Manage and develop people.
• Foster teamwork and cross-functional collaboration.
• Lead change.
• Communicate strategic vision.
• Create an engaged workforce.
• Focus on the customer.
• Take ownership & accountability.

Pay

The annual salary range for this position is $90,160.00 - $100,180.00. This position is eligible for a potential incentive.

Benefits

Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs.