Analyst - Loan Servicing

About the Role

This position supports agriculture loan transactions to ensure alignment with legal documents and policy. The Analyst provides frontline service and manages relationships with attorneys, investors, field servicers, borrowers, and other agriculture loan professionals. The role involves understanding the dynamic relationships in agriculture lending among borrowers, field servicers, investors, tenants, and other related parties.

The position reports directly to the Manager - Closing and Servicing and liaises with other members of the Operations team as well as Client Services, Farm and Ranch Credit, Business Development, and Legal departments.

Where and When You Will Work

This position is based in Farmer Mac’s Johnston, Iowa, location. Core business hours are Monday through Friday, 8:00 am to 5:00 pm Central. Occasional availability outside of core business hours or days may be required for time-sensitive projects, off-site meetings, or events.

Responsibilities

• Evaluate and prepare loan recommendations to Credit Servicing on non-routine matters, including:
  • Change in terms and/or maturity date
  • Collateral substitution
  • Consent
  • Death of a borrower, transfer of ownership interest
  • Loan assumption
  • Partial releases, substitution of property, condemnation, easements
  • Product conversion
  • Release of funds held in escrow for tenant improvements or holdback
  • Subordination agreement
• Perform calculations for:
  • Debt Service Payments
  • Revolver draws/paydowns
  • Early Payoffs
  • Default
  • Maturity
• Answer calls and emails from borrowers or field servicers promptly.
• Manage annual certification and handle taxes, insurance, and UCC with field servicers.
• Work closely with Legal and make recommendations on borrower situations (e.g., change in guarantor) to ensure alignment with all loan documents and policy expectations.
• Oversee collection of payments, future loan maturities, and delinquent loans.
• Complete changes due to service actions on loans in the servicing software to ensure maximum utilization for billing and reporting.
• Maintain loan files with documentation of items that occur after loan closing.
• Review boarding of new loans and prepare investor-related reports.
• Assist with testing of new versions of servicing software.
• Assist with internal and external audits and reviews.
• Assist with training and staff development, monitoring workloads and job priorities for the servicing area.
• Participate in the formulation of policy and procedures.
• Provide back-up to colleagues in the Loan Closing and Servicing team.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree with paralegal certification (preferred) plus 3 years of commercial or agriculture mortgage servicing experience; or equivalent combination of education and experience.
• Experience with taxes, insurance, and UCC verification is preferred.

Skills

• Experience in customer service.
• Ability to perform loan-related calculations.
• Outstanding knowledge of Microsoft Office Suite.
• Excellent communication and interpersonal skills.
• Organized with the ability to prioritize and multi-task.
• Reliable and professional.
• Ability to work in a fast-paced environment while providing strong attention to detail.
• Knowledge of the following documents:
  • Legal Closing
  • Appraisals
  • Environmental
• Knowledge of the loan modification process is preferred.

Pay

The typical base pay range for this role is $58,000 to $68,000 per year. Compensation will vary based on experience and geographic work location.