Analyst, Land Operations

About the role

The Silversea Hotel Procurement Team at Royal Caribbean Group is seeking a full-time Analyst, Land Operations to join our dynamic team in Miami, Florida.

Responsibilities

• Manages hotels and transfers pricing online, ensuring adequate inventory is available for sales in the point of sales system.
• Uses data analysis and market research to determine the optimal price for the Silversea product and considers market trends to maximize profitability and competitiveness.
• Maintains hotel and transfer inventory proactively in the reservations system and makes decisions and executes actions regarding price increases/decreases.
• Analyzes results by area, port, hotel, and provides hotel inventory forecasts for sourcing in collaboration with revenue management.
• Analyzes air sea forecast and cruise unbundling initiatives and their impact on hotel and transfer revenue, consulting the Senior Director for decisions.
• Drives hotel and transfers revenue and promotional strategies, participating in strategic discussions, continuous improvements, and workflow enhancements.
• Supports cruise and hotel promotional strategies, reviews marketed product descriptions to optimize sales.
• Reviews, maintains, and monitors FX rates impact for hotel and transfer pricing.
• Maintains knowledge of all aspects of hotel products, policies & procedures, and keeps informed.
• Performs other duties as required.

Qualifications and Education

• BSc/BA or equivalent professional experience in Travel, Tourism and Hospitality.
• Minimum 1 year in the cruise/travel industry, hotel industry, or travel agency.
• Financial/Quantitative Responsibilities: Position is responsible for approximately $19 million gross revenue and $3.1 million net with potential growth of 10% in the next couple of years.
• Proficient knowledge of Microsoft products, Excel, BI reports, and other data visualization tools.
• Strong analytical skills to compare sales trends and determine market data.
• Excellent written and verbal communication skills for working with team members at all levels.
• Attention to detail and accuracy in analyzing large data sets.
• Problem-solving skills to identify declining sales trends and suggest improvement strategies.

Internal/External Relationships

• Finance/accounting – revenue performance and analytical questions.
• Analyst – hotel budget creation, rate adjustments according to sourced hotels vs budget.
• Marketing – collaborate for potential cruise and hotel promotions to increase revenue.
• Contracting Lead – inquiry about hotel costs and execution of hotel agreements.
• Hotel Concierge Team – hotel pricing inquiries and rate verification.
• Turnaround Operations – consult on suitability of pricing for selected hotel properties.
• Hotel 3rd party – inquiries about published hotel rates in relation to hotel contracted costs and to add in hotel pricing optimization.

Physical Requirements

• Sit, stand, write, review and type reports, compile data, operate a pc, communicate, listen, and assess information.
• Moves about the office complex, travels to other office locations, and may lift, push, pull or move 10 - 15 pounds.
• Visual requirements include distant, close, and color vision, and ability to adjust focus.