Analyst IV Business Systems - POS/Retail Payments

Duties & Responsibilities

• Own the design, configuration, integration, and implementation of POS and Payments solutions across multiple platforms and portfolios.
• Lead end-to-end delivery of medium to large initiatives, including discovery, requirements, design, testing, implementation, and support.
• Ensure solutions are scalable, stable, secure, and aligned to business and IT objectives.
• Provide hands-on expertise in system configuration, integration patterns, and troubleshooting.
• Serve as a subject matter expert (SME) for POS and Payments systems, including payment processing flows, device interactions, and store systems.
• Drive solution design decisions in collaboration with architects and engineering teams.
• Evaluate and recommend improvements for system performance, reliability, and cost efficiency.
• Contribute to the evaluation and adoption of emerging technologies and enhancements.
• Partner with business stakeholders across Retail Operations, Payments, and Finance to understand requirements and translate them into technical solutions.
• Collaborate with product owners to refine backlogs, define user stories, and ensure alignment with strategic priorities.
• Build and maintain strong relationships with vendor partners and external service providers.
• Lead triage and resolution of complex production issues (P1/P2), including participation in incident bridge calls and root cause analysis.
• Ensure systems meet operational SLAs for availability, performance, and reliability.
• Support audit, compliance, and regulatory activities (e.g., PCI), including access reviews and controls validation.
• Drive continuous improvement through automation, monitoring, and process optimization.
• Provide mentorship and guidance to junior analysts and team members.
• Promote best practices in requirements management, documentation, testing, and delivery.
• Take ownership of initiatives and proactively drive outcomes with minimal oversight.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related technical field (or equivalent experience).
• 5+ years of experience driving solution design, system integration, and end-to-end delivery across complex platforms.
• Experience supporting large-scale retail environments (grocery or fuel preferred).
• Strong knowledge of the credit/debit payments ecosystem, including authorization flows, devices, and settlement concepts.
• Experience working with POS systems, payment gateways, or payment devices (e.g., Verifone, Ingenico).
• Proven ability to deliver complex technology solutions end-to-end.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent communication skills with the ability to influence stakeholders across technical and business teams.
• Able to manage multiple priorities and deliver within time-based constraints.