Analyst, IT, Lima

About the role

Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We’re guided by our culture of care and our core values: We put safety first. We act with integrity. We are stronger together. We deliver with excellence.

What You'll Do

• Help maintain and support the core information systems of the entire site (servers, network, telecommunications, security systems), ensuring seamless operations and data security
• Knowledge of network design, topology, systems interface, and protocols to meet support requirements
• Maintain network activity; troubleshoot servers, routers, switches, and telecommunications software and hardware; analyze network and system logs for security and performance issues
• Support infrastructure activities including backups, business resiliency, disaster recovery, and business continuity; identify and resolve data center and network issues
• Provide Level 1 help desk support via telephone, remote desktop, or in person; escalate and document issues as needed
• Respond to, document, and resolve service tickets in ServiceNow; prioritize and escalate issues to ensure timely resolution
• Provide IT support to terminal and small sites, including travel when required
• Collaborate with Nutrien IT teams on infrastructure and cybersecurity initiatives at site
• Provide application support for corporate and locally hosted applications
• Participate in lifecycle management of desktops, peripherals, servers, network equipment, and printers
• Participate in on-call rotation as required
• Lift equipment up to 50 pounds as needed
• Work in an industrial site environment with required PPE (FRC, hard hat, safety glasses, hearing protection, steel-toed shoes)
• Maintain clean-shaven status when required for site entry

What You'll Bring

• A two-year diploma or four-year degree in Computer Science/Information Technology or equivalent industry experience
• Two+ years of IT related experience supporting a mining or industrial environment
• Proficient in Windows systems administration (e.g., Active Directory, Group Policy, DNS), cloud services (Azure, Intune) and Office 365
• Knowledge in administering and troubleshooting network infrastructure devices, including wireless access points, and security systems
• Effective problem-solving skills with a focus on delivering exceptional customer service
• Excellent written, oral, and telephone communication skills
• Resourceful team player who excels at building trusting relationships with customers and colleagues
• Comfortable working under challenging deadlines, multiple competing priorities and demonstrates a high-level of adaptability
• Shows a willingness to ensure time is used productively and aligns with priorities
• Ability to work effectively with end-users, gain their confidence, understand their technical and operational needs, and translate them into viable technical solutions
• Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools

What You'll Get

• Purpose-Driven Work – Make an impact as part of a global team feeding the future and support farmers locally and around the world
• Excellent Benefits – Comprehensive medical, dental and vision coverage, plus a retirement program with generous employer matching for your future
• Grow Your Career – Tuition assistance for future education and ongoing learning and training opportunities for career advancement pathways across the organization
• Support When it Matters – Employee Assistance Programs, inclusive leaves, and paid time for holidays, volunteering, vacation, and wellness
• Thrive in a Strong Culture – Guided by our core values we put safety first, act with integrity, are stronger together, and deliver with excellence in a collaborative, high-performing environment

Equal Opportunity Employer

We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.