Analyst - IT Business Solutions

About the role

Primary City/State: Virtual, Arizona. Category: IT Support. Shift: Day. Department: IT Applications and Informatics. Schedule: Monday‑Friday, 8:00 am‑5:00 pm.

Great care starts with great people. (Like you.) At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well‑being of people and communities across the greater Phoenix area.

Responsibilities

• Support integrated projects and strategic initiatives through collaboration with HonorHealth stakeholders and IT.
• Work independently to identify key stakeholders and facilitate development discussions to understand and define operational needs, leveraging subject matter experts as appropriate.
• Communicate effectively with technical and non‑technical audiences and take lead on research, data gathering, documentation, and analysis of business requirements to translate them into proposed solutions.
• Work with cross‑functional stakeholders and third‑party entities to define requirements and develop innovative solutions to increase efficiency.
• Facilitate discovery sessions to determine project scope, develop project charters, and review with impacted stakeholders.
• Follow the IT project intake process to produce high‑quality professional documents using the project management toolsets implemented by IT.
• Develop current and future state workflows and define build requirements to meet the operational owner's goals and objectives.
• Gain alignment across various application teams and customer service lines to recommend complex workflow, design and technical solutions associated with the introduction of new products, services, enhancements, site/unit builds and relocations.
• Establish rapport with business, vendor and IT partners that fosters productive communications and gains a full understanding of business needs.
• Evaluate potential ROI and recommend fiscally responsible solutions aligned with organizational objectives.
• Possess customer service skills and work well in a team environment; be a confident and independent thinker capable of making solid business decisions.
• Understand build impact to systems; recommend alternative approaches and propose solutions.
• Consult on system testing activities to ensure system is developed according to defined requirements; may assist in developing user acceptance test plans and assist operational customers with testing functionality.
• Have an in‑depth understanding of service‑line specific technology roadmaps and the ability to find and recommend solutions that strategically align with the organization's vision