Analyst II, Insights & Analytics

Essential Duties And Responsibilities

• Develop and maintain reports, dashboards, metrics, KPIs, and data visualizations to support business needs and facilitate data-driven decision-making.
• Develop/strengthen business knowledge to support data analytics product development– including understanding the financial needs of businesses and the complete sales lifecycle through servicing and relationship management.
• Support data analytic engagements, including help scoping the initiative, identifying/requesting access to data/tools, testing, documenting, and delivering.
• Maintain large data files and transform data into business information that helps fulfill strategic objectives.
• Aid in the creation, automation, and publishing of new and existing ad-hoc reports.
• Assist in the continuous monitoring of operational metrics.
• Aid in the development of solutions and recommendations for improving data integrity issues.
• Provide feedback and coaching to other data analysts.
• Independently research industry best practices for Data Analytics.
• Self-drive continued data analytic learning.
• Collaborate with internal teams to gather requirements, understand business objectives, and define reporting and analytics needs.
• Develop familiarity with regulations that impact the organization.
• Develop familiarity with risk as it applies to the organization’s analytics: credit risk, market risk, operational risk, liquidity risk, climate risk, reputational risk, cyber risk, regulatory risk, and strategic risk.
• Communicate with business partners, contact center leadership regarding reporting metrics, productivity/performance insights and hiring plans.

Supervisory Responsibilities

Minimum Knowledge, Skills And Abilities Required

• Minimum of 5 years' experience in Workforce Management.
• Erlang, Forecasting and Capacity planning preferred.
• Bachelor’s degree preferred.
• Typically, minimum 2-4 years of experience in data analysis, tools, and languages such as SQL, SAS, Python, Tableau, Excel, or Power BI.
• Typically, minimum 2-4 years of experience in banking, financial services, or similar.
• Experience performing data discovery techniques such as exploring system tables and identifying necessary data.
• Ability to effectively communicate and present technical results and their business impact.
• Demonstrated leadership skills while working within teams, maintaining professional composure.
• Results and goal orientated. Self-starter with ability to adjust multiple demands and changing priorities.
• Ability to apply analytical thinking, maintain objectivity in all aspects of position, and apply problem solving to develop business solutions.
• Demonstrated ability to learn and understand data applications and business intelligence/database tools.
• Analytical ability to delve into detail while maintaining a broader business perspective on issues.
• Ability to demonstrate sound judgment and an ability to apply logical/critical thought processes when developing solutions.
• Proficient with Microsoft Windows and other related applications.