Analyst I - Information Technology

Primary Responsibilities

• Assist in the design, implementation, installation, and maintenance of corporate technology solutions.
• Provide support for hardware, software, applications, network systems, and end-user computing environments.
• Perform workstation setup, deployment, configuration, and troubleshooting activities.
• Aid with server setup, configuration, maintenance, and upgrades.
• Support hardware and software installation, testing, troubleshooting, and maintenance.
• Assist in maintaining and supporting network hardware, software, cabling, and communication services.
• Diagnose and resolve routine technical issues using established procedures and support methodologies.
• Document system configurations, support activities, and technical resolutions.
• Collaborate with Information Technology team members and business users to resolve issues and support operational needs.
• Contribute as a team member on technology improvement initiatives and departmental projects.
• Follow established IT procedures, standards, and best practices.
• Stay current on emerging technology trends and advancements.

Additional Requirements

• High School Diploma or equivalent required.
• Associate degree or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• 0 to 1 year of Information Technology experience.
• Knowledge of relevant infrastructure technologies, including but not limited to: Mainframe operating systems and software, Storage hardware and software, Network hardware, software, and cabling, Voice and data network services, PC hardware and operating systems, Server hardware and operating systems.
• Applies foundational knowledge of Information Technology principles, practices, and procedures.
• Serves departmental goals through effective execution of assigned responsibilities.
• Maintains awareness of costs and efficiency related to assigned work activities.
• Contributes technical support to project teams and departmental initiatives.
• Collaborates with others to achieve project goals within designated scope and timelines.
• Works under guidance with no formal project management responsibilities.
• Strong organizational and prioritization skills.
• Ability to follow direction and work effectively with close supervision.
• Ability to establish and maintain effective working relationships.
• Ability to work independently and in a team environment.
• Strong analytical and problem-solving skills.
• Effective troubleshooting capabilities.
• Customer-focused approach to service and support.
• Ability to make sound decisions within established guidelines.
• Commitment to continuous learning and staying abreast of new technologies.
• Customer service orientation.
• Attention to detail and accuracy.
• Ability to manage multiple priorities and deadlines.
• Adaptability to changing technologies and business needs.
• Willingness to learn new systems, applications, and processes.

Benefits

Carpenter Technology Company offers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, flexible spending accounts, disability coverage, 401k with company contributions as well as many other options to employees.