Analyst, Epic Healthy Planet - Value Based Care

Job Summary

The Epic Healthy Planet – Value Based Care Analyst position will be housed under our subsidiary organization of C3, Community Technology Cooperative, LLC (CTC). This role will implement, maintain, support, and maximize the use of clinical, financial, and administrative portions of the Epic software applications utilized by CTC in conducting daily operations under the direction of the Manager, Population Health & Reporting. This position will directly support C3’s quality and population health initiatives.

• Maintain current clinical, financial, and administrative applications, implementing new clinical, financial, and administrative Epic applications
• Auxiliary in the assessment of workflow processes and assisting in process re-engineering to achieve efficiencies in departmental operations
• Auxiliary in the development of reports and analyses, troubleshooting, and resolution of application issues
• Interpret and translate payer and HEDIS quality measure specifications into Epic build and dashboards
• Collaborate with the IT Education staff to assist in training users and in the development of documentation
• Maintain a level of knowledge about IT operations and network issues and maintaining current industry knowledge
• Support governance processes for C3 Quality (steering, workgroups, advisory, etc.)
• Auxiliary in C3 with supporting all Epic FQHC’s included in their ACO contracts

Responsibilities

• Provide outstanding customer service
• Actively listen, demonstrate patience and empathy, and authentically engage with individuals in a caring and helpful manner
• Communicate clearly and professionally, both orally and in writing
• Identify and resolve problems and maintain composure and sound judgment in difficult or stressful situations
• Manage multiple priorities in an effective and organized manner
• Maintain current system applications
• Facilitate end users’ ability to understand and maximize the use of the software to perform daily operations
• Evaluate user knowledge and work with IT education staff to develop specialized training when necessary; educate users in the system optimization
• As a liaison between users and software vendor(s)
• Guide the modification of system applications in instances where current applications impede performance or where changes will enhance performance
• Ensure system application updates are working properly before updates are loaded into the live system by coordinating testing and update dates with users and vendors
• Integrate new application(s) in the existing HIS according to the implementation schedule
• Participate with other IT staff and other clinical, financial, and administrative areas in the planning and implementation stages of the application, including the development of dictionaries
• Work with Department Managers and IT Education staff to ensure training programs for use of applications are developed and conducted for all levels of users and participate in such programs when needed
• Develop system documentation to supplement vendor manuals and which defines processes, procedures, and policies regarding utilization of various functions
• Auxiliary in the development of IT policies and procedures and notify users as appropriate
• Participate in applications on-call rotation for the information system
• Participate in Workgroups and committees as necessary
• Weekly on-call will be a requirement for this position

Qualifications

• Required certifications: Healthy Planet and Compass Rose Clinical Build
• Preferred certifications: Healthy Planet and Compass Rose Analytics Build, Cogito, Ambulatory
• Minimum of 2 years’ experience as a certified Epic analyst
• Must have participated in at least one Epic implementation

Desired Skills

• Familiarity with the MassHealth ACO program
• Familiarity with HEDIS measures
• Familiarity with Federally Qualified Health Centers
• Experience working with value-based care initiatives
• Experience working in a provider organization
• Experience working in a managed care environment
• Experience with anti-racism activities, and/or lived experience with racism is highly preferred