Analyst End User PC

About the role

Armada Supply Chain Solutions, with over 100 years of history and one of Pittsburgh's largest private companies, fosters a culture of open planning, innovation, and diversity of thought. The IT Technical Analyst role supports on-site and remote users across Armada’s corporate headquarters and warehouses nationwide, focusing on end-user hardware and software, collaboration technology, and the Helpdesk application. This position offers opportunities to interact with employees at all levels, from entry-level staff to the CEO, while addressing issues and providing solutions.

Responsibilities

• Provide all levels of support for end-user devices and products
• Manage, deploy, and update workstations and laptops, ensuring consistent builds using available tools
• Perform helpdesk support for supported products
• Install and support user software based on department practices
• Assist with onboarding of new users
• Document internal practices and procedures
• Monitor and evaluate software and hardware license compliance
• Implement security measures as prescribed by the Cyber Security Team
• Perform administrative tasks in support of Office 365
• Support printers, mobile devices, workstations, conference room A/V equipment, offsite events, and minimal network troubleshooting

Qualities

• Collaborative team player with a strong customer focus
• Detail-oriented with a technical, logical thought process
• Strong problem-solving and critical thinking skills
• Ability to evaluate processes and recommend improvements
• Ability to prioritize tasks and meet deadlines
• Strong verbal and written communication skills

Requirements

• Post-high school degree completion in Information Technology or equivalent technical training in desktop/hardware support
• Position is primarily based in the Pittsburgh, PA area
• Moderate travel to remote sites is required

Preferred Experience

• 3–5 years of experience in desktop/hardware support
• Experience supporting a helpdesk

This is a full-time, entry-level position.