Analyst/Developer
Accord Technologies Inc · West Chicago, IL · 1 mo ago
On-siteEngineeringFull-time
About the role
Location: Chicago, IL. Type: W2 Contract.
Responsibilities
- Triage & Resolve support tickets as per the defined Service Level agreement
- Works on critical application/technical problem identification and resolution, including responding to off-shift and weekend support calls
- Tickets Resolution Proactively identifying and managing issue resolutions / documenting and provide follow-up on the resolution process with requestor
- Involve in Application Availability & performance monitoring
- Develop scripts and automation tools to better detect and correct application issues
- Develop monitoring and alerting capabilities to proactively detect application issues
- Sometimes they will work on dealer communication
Requirements
- Bachelors/Master's Degree with 2-4 years' experience in this capacity OR No college degree but has technical certification with 6+ years' experience
- At least 2-4 years of experience in Application Support
- 2+ years of application support experience for cloud based applications
Skills
- Expertise with relational databases support, querying and database reporting preferably Snowflake
- Experience with AWS services: EC2, S3, VPC, Route 53, RDS, CloudFormation, EC2, DynamoDB (NoSQL), Lambda, logging/CloudWatch, IAM, Certificate Manager, ELB, EBS, ECS, CloudFront/WAF, SQS, SNS, SES
- Experience troubleshooting issues related to UI / API & Data flow
- Expertise with high availability architecture
- Experience in Monitoring Tools (Ex: Thousand Eyes, AppDynamics, Grafana etc.)
- Experience working with AWS services and SQL for queries in Snowflake
- Experience troubleshooting API's
- Background in data management, data engineering, or data operations / Familiarity with ADO pipeline framework
- Experience with Python / related scripting language for automation needs
- Experience as SRE (Site Reliability Engineering) for improving the application Availability / Performance
- Working experience with programming languages: Python, Power shell, SQL & JSON
- Working knowledge on deploying autoscaling features (no hands-on support required)