Analyst Customer Support Standards & Programs - Orlando FL

About the role

Responsible for setting and maintaining high standards for customer support operations within the organization. Ensures all processes align with company policies and regulatory requirements.

Responsibilities

• Develop and implement customer service standards and programs
• Monitor and improve customer satisfaction metrics
• Collaborate with cross-functional teams to enhance operational efficiency
• Conduct regular training sessions for customer support staff
• Oversee the implementation of new technologies and tools to streamline operations

Requirements

• Bachelor's degree in Business Administration, Communications, or a related field
• At least 3 years of experience in customer service or a related field
• Strong organizational and problem-solving skills
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite

Qualifications

• Experience in managing customer relationships
• Knowledge of industry best practices in customer service
• Ability to work independently and manage multiple tasks simultaneously

Skills

• Customer service excellence
• Project management
• Team leadership
• Technical proficiency (e.g., CRM systems)

Benefits

• Competitive salary package
• Incentive bonuses based on performance
• Vacation and sick leave
• Paid time off for holidays
• Professional development opportunities

Pay

Commensurate with experience

Schedule

Full-time, Monday through Friday