Analyst, Customer Growth & Retention

This role is hybrid in NYC.

About the role

We’re seeking an Analyst, Customer Growth & Retention, who is passionate about customer engagement, loyalty, lifecycle marketing, and data-driven decision making. This role supports the execution and optimization of customer marketing initiatives designed to increase customer engagement, retention, frequency, and lifetime value. The Analyst will partner with internal marketing, loyalty, CRM, analytics, and technology teams to help deliver meaningful customer experiences across owned channels while supporting business growth objectives.

Responsibilities

• Support the execution of customer engagement initiatives across email, SMS, push notifications, loyalty, and other owned marketing channels.
• Assist with campaign planning, audience segmentation, testing strategies, and deployment activities.
• Support lifecycle marketing programs that drive customer acquisition, onboarding, retention, reactivation, and loyalty engagement.
• Help ensure customer communications are relevant, timely, and aligned to business objectives.
• Analyze customer behavior, campaign performance, and engagement trends to identify growth opportunities.
• Support reporting and measurement of retention, engagement, and loyalty KPIs.
• Partner with analytics teams to develop insights that improve customer experience and marketing effectiveness.
• Translate customer data into actionable recommendations.
• Collaborate with loyalty, CRM, brand marketing, digital, analytics, merchandising, and technology teams.
• Support communication of campaign results, customer insights, and recommendations to stakeholders.
• Partner with creative teams to ensure customer-facing communications align with best practices.
• Support campaign calendars, project timelines, testing documentation, and process management activities.
• Assist with audience QA, segmentation validation, and campaign quality assurance.
• Maintain documentation and reporting assets to support ongoing business operations.
• Stay informed on CRM, loyalty, personalization, and customer engagement trends.
• Support test-and-learning initiatives to improve customer engagement and retention outcomes.
• Participate in training and knowledge-sharing opportunities to build expertise in customer marketing.

Requirements

• Bachelor’s degree preferred or equivalent professional experience.
• 1+ years of experience in marketing, CRM, loyalty, customer engagement, analytics, or related fields.
• Interest in customer behavior, retention strategies, and lifecycle marketing.
• Strong analytical and problem-solving skills.
• Experience in working with multiple stakeholders and cross-functional teams.
• Proficiency in Microsoft Excel and presentation tools.
• Familiarity with customer analytics, Power BI, CRM platforms, or marketing automation tools preferred.
• Strong communication, organization, and project management skills.

Benefits

• Employee Discount
• Paid Time Off
• Medical, Dental, and Vision Coverage
• 401(k) and Roth 401(k)
• Stock Purchase Plan
• Life Insurance
• Flexible Spending Account
• Opportunities for Advancement
• Tuition Reimbursement for Qualified Courses
• Strong Company Culture
• Employee Resource Groups

Pay

The annual base salary range is $67,000 - $70,000 per year. This range represents the anticipated low and high end of the salary for this position. Salary will be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.