Analyst, Client Services & Operations

About the Company

Galaxy Digital Inc. (Nasdaq: GLXY) is a global leader in digital assets and data center infrastructure, growing the economy that runs on code. Galaxy delivers the onchain infrastructure that connects institutions to digital assets, including trading, advisory, asset management, staking, self-custody, and tokenization. Galaxy also develops and operates data center infrastructure to power AI and HPC workloads. Anchored by its Helios campus in Texas, Galaxy is building a multi-gigawatt pipeline of more than 5.7 GW of potential capacity, positioning it among the largest and fastest-growing data center developers in North America. The Company is headquartered in New York City, with offices across North America, Europe, the Middle East, and Asia.

Our Values

• Seek Excellence
• Be Selective To Be Effective
• Be Highly Aligned, Loosely Coupled
• Disagree Transparently
• Encourage Independent Decision-Making
• Build Dream Teams

About the Role

We are looking for a highly organized, detail-oriented individual to join the Galaxy Asset Management team and support the day-to-day execution of client servicing and internal operational workflows. This role will work closely with senior managers and cross-functional teams to ensure client requests are handled accurately, efficiently, and in accordance with internal processes and priorities.

Responsibilities

• Reactively servicing clients independently by responding to ad hoc requests and serving as liaison between the Firm, our internal team, and our client
• Analyze client requests and identify and implement solutions by working with necessary internal and external parties
• Partner closely with FinOps, Legal, Compliance, Marketing, Investment Teams, and other internal functions to support client-related workflows
• Track deliverables, deadlines, and outstanding items to ensure requests are completed on time
• Leverage systems, automation, and standardized processes to improve the speed and accuracy of recurring workflows
• Backup Client Managers who are traveling by receiving client requests and working with other client managers to validate and put into production
• Coordinate and prepare ad hoc data and information requests, including DDQs, RFPs, reporting, and other client materials
• Help prioritize requests based on client tier, urgency, complexity, and internal resource requirements
• Identify opportunities to improve processes, reduce manual work, and create greater consistency across client servicing workflows

Requirements

• Experience in client services
• Project and time management skills
• Business acumen, strong organizational and communication skills
• Attention to detail, polished professionalism, and a strong commitment to professional work ethic
• Discretion and good judgement (critical given the sensitive, confidential nature of this role)
• Ability to identify and communicate complex issues clearly and succinctly
• Strong diagnostic, analytical and problem-solving skills
• Strives to learn, analyze and implement best business practices developed within the marketplace
• Team player with high energy and a positive attitude who can adapt to evolving client requests
• Bachelor's degree
• 2+ years of experience

Preferred Qualifications

• Solid understanding of MS Office applications, business applications and the use of databases
• Proficient understanding of private fund structures

Benefits

• Competitive base salary and discretionary bonus
• Hybrid/Flexible Working Arrangements
• Flexible Time Off (paid)
• 3% 401(k) company contribution
• Company-paid health and protective benefits for employees, partners, and other dependents
• Generous paid Parental Leave
• Competitive family planning benefits for US employees
• Opportunities to learn about the Crypto industry
• Smart, entrepreneurial, and fun colleagues
• Free daily snacks and weekly breakfasts/lunches
• Employee Resource Groups
• Free coaching and counseling sessions through Headspace

Pay

Base Salary Range: $110,000 - $140,000 USD. The base salary ranges included will be commensurate with candidate experience, expertise and local market. Final offer amounts are determined by multiple factors, including candidate experience and expertise. At Galaxy, we maintain a total compensation philosophy which consists of a competitive base salary, annual bonus, and equity incentives.