Analyst, Business I

About the Role

Assists in formulating and defining systems scope and objectives using research and basic understanding of business systems and industry requirements. Learns to conduct business process analyses, needs assessments and cost/benefits analyses for aligning operations solutions with business initiatives. Provides assistance in testing efforts and may provide security administration to application supported by area when the appropriate written and approved request is received.

Location: This remote position is full-time (40-hours/week) Monday-Friday in a typical office environment. You will work an 8-hour shift scheduled during our normal business hours of 8:00AM-5:00PM.

Sponsorship: This position is not eligible for sponsorship now or in the future.

Responsibilities

• Evaluates the activities, performance and systems within a specific area for standards and workflow simplification.
• Compiles data for analysis and prepares reports and presentations for management using applicable programming languages and/or software products.
• Reviews system enhancements/upgrades to determine applicability of customer file modification requirements.
• Facilitates timely and accurate updates to reference files based on customer requests.
• Coordinates testing and debugging of new or modified software.
• Creates test matrices and supporting documentation.
• Develops and executes formal test plans to ensure delivery of quality software applications.
• Monitors software implementations for exceptions and to verify that changes to the systems' operational process had the desired effect.
• Identifies and documents systems problems and assists in their resolution.
• Researches system problems and identifies potential solutions.
• Investigates and diagnoses system problems, formulates solutions, initiates change sheets, defines business requirements, and tests corrections.
• Researches any questionable standard system or local component problematic situations to assure compliance and accuracy.
• Under general direction, defines business requirements, tests, and leads small to moderate projects.
• Assists management in performing business reviews by analyzing internal/external projects and changes.
• Ensures changes do not have a negative impact on productivity and procedures.
• Makes recommendations to improve productivity, cost effectiveness and timeliness.
• Communicates with management and departmental personnel to document workflow procedures.
• Assists in preparing verbal and written communication about business changes with management or other staff members.
• Prepares written reports and analyses pertaining to testing results and related data, including recommendations for customers on improving operational workflows.

Requirements

• Education: Bachelor's degree. Degree Equivalency: 4-years job related work experience OR Associate's and 2-years job related work experience.
• Work Experience: 2 years of job-related business systems analysis, research and/or customer support experience.
• Software and Tools: Knowledge of Microsoft Office.

Qualifications

• Working knowledge of business support and systems concepts.
• Able to communicate effectively with technical and non-technical audiences, including the ability to express basic technical and business concepts to management, peers, and the business units.
• Good teamwork and interpersonal skills.
• Good analytical and conceptual skills.
• Fundamental understanding of user acceptance test plans and test matrices, project plans, and scope and design documents.
• Working knowledge and understanding of how projects and implementations affect an organization and can effectively link it to business processes.
• Working knowledge of mainframe electronic data processing system change methodology.

Preferred Qualifications

• Education: Bachelor's degree in Computer Science, Business Administration, or other job-related field.
• Work Experience: 3-years of job-related business systems analysis, research and/or customer support experience.
• Software and Other Tools: Proficiency with BCBSSC/subsidiary systems; Knowledge of programming languages and/or concepts, DB2, or related; Knowledge of internal systems such as: FISS, HiGlass, or NCS; Proficiency in Microsoft Excel.
• Skills and Abilities: In-depth knowledge of procedures for the supported business unit; Computer programming skills; Knowledge of accounting/finance terms and practices.

Benefits

• Subsidized health plans, dental and vision coverage
• 401k retirement savings plan with company match
• Life Insurance
• Paid Time Off (PTO)
• On-site cafeterias and fitness centers in major locations
• Education Assistance
• Service Recognition
• National discounts to movies, theaters, zoos, theme parks and more

What We Can Do For You

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.