AMSS Application Administrator

Responsibilities

• Maintains and updates all integrations with other software packages.
• Manages and tests all version and software updates and upgrades, changes and additions, including user acceptance testing, technical specification familiarization and updating, preparing internal communication and materials for user training.
• Administers assigned applications and provide technical support to maintenance personnel for planned and corrective maintenance of assets and equipment, including the use of smart field mobile devices (iPhones, tablets, etc.).
• Implements, configures, and troubleshoots AMSS issues, including work management activities, asset information, data recording, imports from other systems and updates.
• Makes sure maintenance and asset management system information and Key Performance Indicators (KPI’s) are monitored and analyzed when needed.
• Monitors and analyzes maintenance and asset management system information and Key Performance Indicators (KPI’s) when required.
• Responsible for the software KPIs monitoring and reporting, including the system logs reviews.
• Troubleshoots sudden issues in the performance and functionality of the application by looking at hardware/software/security/integration alerts while determining sound solutions.
• Identifies, evaluates, analyzes, and recommends changes in support of assigned applications, including ongoing production maintenance and troubleshooting.
• Oversees conversions, application testing and documentation of application procedures.
• Participates and provides input in training design and development and assists in training execution related to assigned projects.
• Serves as primary point of contact for ongoing software production maintenance/support and troubleshooting.
• Collaborates with customer departments and internal partners to define business requirements, translates requirements into actionable solutions, conducts testing, and finally operationalizes as approved by the requestor.
• Affirms new technology products and services by performing research, meeting with vendors, consultants, and strategic partners; provides management oversight of software implementation / configuration projects and determines the viability of new products and opportunities.
• Assists in budget preparation by making recommendations for software, hardware, database system services, and other asset management tools.
• Validates the AMSS database through field and reports verification.
• Acts as a back-up for the AMSS User Administrator in a limited capacity.
• Responds to emails and phone calls received outside of normal business hours as necessary.
• Performs other duties as assigned.

Qualifications

• Minimum: Bachelor's degree or equivalent.
• 5- 7 years’ experience in a similar function and organization.
• Proven experience with Microsoft SQL Server database, REST protocol using JSON and API integrations.
• Knowledge of ArcGIS or other GIS tools.
• Experience in project management and project management methodologies.
• Experience in software implementation methodologies.
• Experience with CMMS, CAMS or AMSS and reporting tools.
• Knowledge of maintenance operations and asset-intensive organizations.
• Valid Texas driver’s license or ability to obtain within 90 days.
• Preferred: Master’s Degree.
• 10 years’ experience in a similar function and organization.
• Experience using Trimble Unity and Decision Optimization Technology software.
• Experience in software implementation methodologies.
• Experience in data management with ArcGIS.
• Experience with decision optimization tools/software.