AMS Customer Support Labor Strategy

Job Summary

This role is responsible for overseeing the delivery of very large, complex internal projects, which often span multiple regions, and involve high risk, ensuring adherence to established standards and protocols. The role manages project finances, develops project plans and leads multiple projects with a focus on scope, cost, quality, communication, and issue resolution. The role maintains relationships with upper-level stakeholders, coordinates between product management and engineering teams and provides recommendations for departmental or process improvements. The role also engages in mentoring and guiding lower-level employees, thereby ensuring continuous individual as well as team development.

Responsibilities

• Oversees the delivery of internal projects, typically encompassing very large scale and complex projects, spanning single or multiple regions, presenting a very high level of associated risk.
• Manages project financials, consistently meeting or surpassing approved budgets, and ensures the provision of dependable financial forecasts to the management.
• Maintains and nurtures relationships with stakeholders belonging to the upper levels within the organization.
• Provides recommendations/consultation to management on areas for departmental or implementation process improvements.
• Determines the frequency and content of status reports from the project team, analyzes results, and troubleshoots problem areas.
• Collaborates with product management, who define requirements, and engineering, who are responsible for implementation.
• Develops project plans, estimations, specifications, flowcharts, and presentations.
• Led and manages multiple projects by handling scope, cost, quality, communication, root cause analysis, and escalation management.
• Contributes innovative ideas and may lead large cross-functional teams, exercising independent judgment to solve unique and complex problems impacting the business.
• Provides mentorship and guidance to lower-level employees, thus ensuring the realization of operational and strategic plans.

Education & Experience

• Recommended: Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 10+ years of work experience, preferably in project management, HP Services business units and with global projects, or a related field.

Preferred Certifications

• Project Management Professional (PMP)

Knowledge & Skills

• Accounting
• Agile Methodology
• Auditing
• Billing
• Change Management
• Customer Relationship Management
• Data Analysis
• Finance
• Key Performance Indicators (KPIs)
• Marketing
• Microsoft Project
• Milestones (Project Management)
• Process Improvement
• Procurement
• Project Documentation
• Project Implementation
• Project Management
• Project Schedules
• Risk Management
• Subcontracting
• Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity
• Impact & Scope

Compensation & Benefits

The pay range for this role is $116,150 to $182,400 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only).

The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

The compensation and benefits information is accurate as of the date of this posting.

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;4-12 weeks fully paid parental leave based on tenure11 paid holidays
• Additional flexible paid vacation and sick leave