AMI Melrose - Keyholder (FT)

Key Responsibilities

• DRIVING SALE
• Drive sales and performance
• Create engaging client experiences and long-term relationships with clients
• Support team to achieve individual and store sales targets
• Identify business opportunities and challenges to initiate changes and improve the business
• CUSTOMER RELATIONS
• Engage with customers to offer a unique experience
• Welcome customers according to AMI values
• Understand customer needs and propose relevant product selections
• Absorb customers during fittings and accommodate any alterations
• Build strong and long-term relationships with clients
• Introduce new customers to the brand
• TEAM MANAGEMENT
• Support team to achieve sales targets
• Keep stockrooms organized and stock levels accurate
• Update on new arrivals and replenishment
• Bring the team together and represent AMI culture
• Share products and brand knowledge with the team
• Coach team members on new skills and selling techniques
• Conduct fun and energetic Morning meetings/Team Debriefs
• Strategize daily tasks and focuses with the team
• OPERATIONS MANAGEMENT
• Manage and track best-selling/slow-selling items to develop action plans
• Track inventory levels and inform managers of any stock errors
• Update store trackers and communications boards for in-store use
• Manage the cash vault and set up cash pickups through Brinks
• Control and oversee deliveries, transfers, damages, cycle counts, end of season, and other back-of-house operations
• Develop and share ideas to increase efficiency, support store initiatives, and projects as needed

Qualifications

• At least 2+ years of experience in retail management
• Experience in stock managing, operations, or retail preferred
• Familiarity with sales techniques
• Smiling, dynamic, involved, and excellent interpersonal skills
• Strong sense of team leadership to deliver results beyond expectations
• Mastering customer service skills and demonstrating ability to foster a customer-service spirit
• Strong interest and good understanding of fashion, luxury market trends
• A second language would be appreciated
• Open availability (including nights, weekends & holidays)