AMI Costa Mesa - Keyholder (FT)

Key Responsibilities

• Drive sales and performance, creating engaging client experiences and fostering long-term relationships.
• Achieve individual and store sales targets by supporting the team.
• Identify business opportunities and challenges, and propose solutions to improve the business.
• Engage with customers, offering a unique shopping experience and assisting with product exploration and cross-selling.
• Welcome customers according to AMI values, ensuring they are friendly, smiling, and in a good mood.
• Understand customer needs and provide relevant product selections, accommodating fitting and alteration requests.
• Build and maintain strong relationships with clients, introducing new customers to the brand.
• Support the team in organizing stockrooms, maintaining accurate stock levels, and updating on new arrivals.
• Represent and transmit AMI culture, sharing products and brand knowledge with the team.
• Coach team members on new skills and selling techniques, conducting morning meetings and team debriefs.
• Manage and track best-selling and slow-selling items, and develop strategies to address inventory issues.
• Update store trackers and communications boards, and manage cash vaults and deliveries.
• Oversee cycle counts, end-of-season processes, and other back-of-house operations, seeking ways to increase efficiency.

Requirements

• At least 2+ years of experience in retail management.
• Experience in stock managing, operations, or retail is preferred.
• Familiarity with sales techniques.
• Excellent interpersonal and team leadership skills.
• Strong customer service skills and a passion for fostering a positive customer environment.
• A strong understanding of fashion and trends in the luxury market.
• A second language would be advantageous.
• Open availability including nights, weekends, and holidays.