American Girl Tysons Corner Experience Associate - Part Time Holiday Seasonal

About the role

The Part Time Seasonal Experience position is part of the American Girl Washington, DC retail store team in McLean, VA. The role is for a Seasonal Doll Hair Stylist who provides prompt, efficient and exceptional sales assistance in a customer‑oriented environment, working a flexible retail schedule including days, nights and weekends.

Responsibilities

• Approach, acknowledge and assist customers promptly; handle multiple customers effectively.
• Assess and meet customer merchandise and service needs by sharing product knowledge, answering questions and directing customers to merchandise, suggestive upselling, and awareness of product availability.
• Share information on store events, promotions and activities with customers.
• Promptly and accurately process all point‑of‑sale transactions.
• Help resolve customer problems and make suggestions/share product knowledge to turn returns into exchanges.
• Communicate merchandise and service needs to management on a timely basis.
• Provide assistance to accomplish team and company goals.

Qualifications

• Sales experience in the specialty retail or service industry, preferred.
• Basic computer skills; some experience using a POS system, preferred.
• Experience working around children, preferred.
• Willingness to work a flexible retail schedule, including days, nights and weekends.
• Engaging with customers in the Doll hair braiding salon experience.

Don’t meet every single requirement? At Mattel we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Benefits

Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential.

Pay

The pay range for this position is between $16 and $18.40 per hour. The pay range is indicative of the projected hiring range; base pay will be determined based on work location, skills and experience.

Schedule

Must be willing to work a flexible retail schedule, including days, nights and weekends.