American Girl NYC - Asset Protection Lead

About the Role

The Asset Protection (Lead) position is part of the American Girl New York City retail store team. A valid NYS security license is required. The role focuses on maintaining a safe environment for American Girl customers and employees, as well as safeguarding company assets.

Responsibilities

• Maintain a safe environment for American Girl customers and store employees by monitoring and correcting safety concerns and controlling or guiding customer traffic when needed.
• Provide external and internal customer service in a positive, friendly, and professional manner, including diffusing escalated situations.
• Prevent the loss of company assets through surveillance, conducting employee package checks and trash checks, and applying knowledge of civil and criminal laws pertaining to retail security.
• Serve as a safety mentor for store employees and lead by example.
• Demonstrate awareness and understanding of all company, store, and department policies and procedures, and coach Asset Protection Associates on executing their responsibilities.

Requirements

• One to two years of loss prevention, law enforcement, criminal justice, military, or security experience (preferred).
• State-specific security license (required).
• Working knowledge of Microsoft Word, Excel, and Outlook (preferred).
• Demonstrated ability to work with a broad and diverse workforce and customer base, including children (preferred).
• Must be available to work evening, weekend, and holiday shifts.

Pay

The hourly rate for this position is between $21–24 per hour, based on a candidate’s education, skills, and experience.

About the Company

American Girl is a premium brand for girls and a wholly-owned subsidiary of Mattel, Inc., a purpose-driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We create innovative products and experiences that inspire, entertain, and develop children through play. As part of Mattel, we value collaboration, innovation, and execution, fostering an inclusive environment where every team member feels respected and heard.