AMER Controls Systems Engineering Manager , DCCD Controls Deployment and Service, DCCD Controls Deployment and Service
About the role
Amazon Web Services is looking for a Systems Engineering Manager to help drive the execution and improvement of key service delivery processes throughout the organization and ensure that the correct metrics and KPIs are in place. This organization of IT professionals installs and maintains the technical infrastructure used by Data Center Engineering Operations Staff, specifically Operational Technology (NIST800-82). This team is experiencing rapid growth as we expand our global Data Center portfolio.
In this role you will learn the high level technical designs of the environment including Networking, Industrial Controls (HVAC and Electrical), and Community Mechanisms—while providing coaching, mentoring and guidance for a diverse team of admins, engineers, analysts and PMs. Some travel to meet members of the geographically diverse team, learn about the business first hand and develop relationships with peer Managers and Operations leaders. You will regularly manage large, cross-functional projects and interact with software developers, executives, vendors and other support teams.
Key job responsibilities
- Operational Excellence – Drive operational excellence by creating processes, procedures, and automation to improve efficiency in day-to-day tasks and projects. Work closely on supporting internal customers and ensuring their needs and issues are being addressed.
- Performance Management/Team Health – Own all facets of performance and career management of assigned staff. Conduct regular one-on-one meetings with all team members. Provide both technical and 'soft skill' mentoring to maintain a well-rounded, world-class organization. This includes project management, quality audits, coordination of training sessions with senior-level engineers, and day-to-day oversight of the team including scheduling when needed.
- Controls and Networking Technical Guidance – Work with your Sr Engineers to understand the technical landscape and provide strategic guidance in supporting cross-functional and cross-organizational teams in leveraging Systems Engineering core competencies.
A day in the life
A day in the life of this role will involve a mix of meeting with our internal Engineering and Operations teams as well as other TPMs to implement solutions across our infrastructure. You will be expected to own outcomes and closing detected gaps across the teams, and producing effective reporting demonstrating the mechanistic closure of issues detected. Your day will be split between stakeholder engagement meetings, deep dives, and personal project time.
About the team
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Manages a global team that deploys and supports the critical IT infrastructure for the data centers Mechanical (HVAC) and Electrical controls systems. The team works closely with Controls Engineers to ensure that the data center control systems perform optimally.
Basic Qualifications
- 10+ years of engineering team management experience
- Bachelor's degree in a relevant field or equivalent work experience
- 10+ years of hands-on infrastructure, troubleshooting, systems administration, networking, DevOps or applications development experience
Preferred Qualifications
- Master's degree in a technical field, or Master of Business Administration
- Experience in project management, or experience with Microsoft Office including Outlook, Word, and Excel
- Experience building and cultivating relationships with internal and external stakeholders
- Experience using strong customer service, communication, and interpersonal skills, or experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience working independently with minimal supervision, or experience in guiding, training and mentoring others
Pay
USA, VA, Arlington: $136,500.00 – $184,600.00 USD annually • USA, VA, Herndon: $136,500.00 – $184,600.00 USD annually. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.
Benefits
- Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts)
- Adoption and Surrogacy Reimbursement coverage
- 401(k) matching
- Paid time off
- Parental leave