Ambulatory Supervisor(Non-Clinical)-Neurosciences

Minimum Qualifications

• High school diploma or equivalent.
• Obtain certification in Basic Life Support within 30 days of hire date.
• Three (3) years of health care experience.
• Preferred: Two (2) years in a healthcare management/supervisory position.

Core Duties and Responsibilities

• Supervises and coordinates activities related to patient care within the ambulatory office.
• Provides daily supervision to staff to ensure prompt and courteous service to patients, visitors, physicians, and co‑workers.
• Monitors daily operations to ensure adherence to documented administrative and departmental policies and procedures.
• Provides coaching and counseling to staff based on performance management principles.
• Identifies ongoing continuing education needs of employees and keeps staff informed of processes, policies, and changes through continuous communication.
• Gathers statistics, completes reports, and performs other duties as scheduled or requested.
• Communicates status of daily operations and any workflow‑hindering problems to the Manager or Director in a timely manner.
• Handles patient, family, or staff complaints, investigates them, and makes recommendations for appropriate resolution.
• Coordinates resolution of problems with other departments as monitored by the Manager or Director.
• Organizes and executes daily tasks in appropriate priority to achieve optimal productivity, accountability, and efficiency.
• Maintains functional knowledge of operational areas and steps into staffing as needed.
• Ensures patient satisfaction is met and reported to the Manager or Director.
• Assists with the annual budget process.
• Selects, hires, manages, and continuously evaluates employee effectiveness.

Physical Requirements

Ability to assist patients and move equipment and supplies, including lifting up to 60 pounds, pushing carts, and positioning patients (less than 50 % of work time). May require bending and stretching movements. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Working Environment

Clinical environment with regular and constant exposure to communicable disease and bloodborne pathogens. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Skills and Abilities

• Effective verbal and written communication.
• Strong leadership and interpersonal skills.

Additional Information

• Scheduled weekly hours: 40
• Employment type: Exempt (United States of America)
• Company: WH Wheeling Hospital Inc.
• Cost Center: 7080 WH Neuro Neurology
• Location: 1 Medical Park Drive, Wheeling, West Virginia