Ambulatory Services Rep III - Atascocita

Primary Responsibilities

• Performs detailed job requirements of a financial reviewer, patient service representative, PBX operator, appointments clerk and/or medical records clerk
• Performs other duties as assigned by the site manager

Required Qualifications

• High School diploma or G.E.D
• 2+ years medical office experience to include the following:
• Face to face customer service
• Cash handling
• Patient registration
• Appt. scheduling
• Medical billing
• Experience in answering a multi-line telephone system
• 1+ years Kelsey-Seybold Clinic (KSC) Experience as an Ambulatory Service Representative II
• EMR (Electronic Medical Records) experience
• MS Word and Excel experience
• Demonstrated familiarity with medical terminology
• Proven excellent customer service skills in person and over the telephone
• Fluent in English, verbal and written

Preferred Qualifications

• 3+ years of working in a physician, hospital, or medical office environment
• 2+ years of insurance/managed care experience, to include insurance verification, being able to identify, communicate/articulate and understand the difference between insurance plans (HMO, PPO, EPO, etc.)
• Proven solid computer skills and knowledge of Microsoft Office applications (MS Word, Excel, and PowerPoint) and web/Internet
• Epic experience
• Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues
• Ability to maintain strict confidentiality of all personal/health sensitive information
• Ability to effectively handle challenging situations and to balance multiple priorities
• Bilingual - English and Spanish communication skills (oral and written)
• Possesses the interpersonal skills which are required to interact with internal and external contacts in a courteous and patient focused manner

Pay and Benefits

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives.

The hourly pay for this role will range from $20.00 to $36.00 per hour based on full-time employment.

We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone.

We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life.

Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes.

We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace.

Candidates are required to pass a drug test before beginning employment.