Ambulatory Service Representative - Chemotherapy
CHRISTUS Children's · San Antonio, TX · 3 wk ago
OTHRFull-time
- Receives and directs phone calls from patients and physician offices
- Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria
- Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of physician's clinical staff, as well as equipment and facilities
- Handles urgent patient care calls and may alert providers to emergent patient care symptoms and concerns
- Schedules urgent care appointments as needed and directed by physician
- Greets patients for scheduled and/or urgent care appointments and procedures
- Confirms and verifies patient demographic and insurance information
- Collect co-payments from patients upon arrival when applicable
- Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information
- Collaborates with insurers to obtain patients' prior-authorizations for procedures and tests as needed
- Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits
- Verifies eligibility for procedures or tests from various health care institutions
- Reviews and audits billing discrepancy reports and researches errors for resolution
- Maintains accurate and timely records, logs, charges, files, and other related information as required
- Performs a variety of related administrative and clerical duties, such as retrieving files and other records, faxing, collating, data entry, and relaying messages to physicians, residents and staff
- Prepares special reports or spreadsheets for physicians as requested
- Complies with established departmental policies, procedures and objectives
- Complies with all health and safety regulations and requirements
- Contributes in maintaining a respectful environment of professionalism, tolerance, and acceptance toward all employees, patients and visitors
- Performs other duties as required