Ambulatory Patient Support Coordinator

Summary

The Ambulatory Patient-Care Coordinator will create a welcoming and supportive environment for patients and visitors at all hospital campuses. This position is responsible for providing accurate information, guiding patients, and ensuring a smooth patient flow throughout the lobbies of all facilities. This role requires initiative, problem-solving skills, and the ability to foster collaboration between support services and nursing staff. Additionally, this position will actively participate in patient experience initiatives to strengthen relationships between staff and patients.

Responsibilities

• Create strategies and improve processes for patient flow and lobby operations across all facilities.
• Provide hands-on assistance with patient mobility needs, including responding to lift and transfer requests, safely assisting with wheelchair, stretcher, and mobility device transport, and supporting staff with patient movement needs in accordance with safety protocols and patient care standards.
• Ensure effective communication to foster organizational alignment, enhance the patient experience, and promote a patient-centered environment across all hospital campuses.

Qualifications

• Minimum Education Level: High School Diploma/GED
• Preferred Education Level: Associate's Degree
• Licensure Certification Needed: Yes
• Minimum Licensure: Basic Life Support (BLS) Training Required

Required Skills

• Excellent verbal, written, and listening skills.
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, PowerPoint, Access, and web navigation.
• Strong business acumen.
• Demonstrated strong motivational skills.
• Demonstrated strong customer focus.
• Proven skills in promoting customer satisfaction.
• Interpersonal skills for effective coordination with team members and faculty, fostering a collaborative working relationship in an interdisciplinary model.
• Demonstrated aptitude for positive clinician relations, service recovery, conflict resolution, problem-solving, and time management.