Ambulatory Patient Access Rep-Contingent-BH

Location: Multiple Behavioral Health Sites
Hours: 7 a.m.–8 p.m. (morning and afternoon shifts preferred)

About the role

Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.

Responsibilities

• Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interviews and registers patients in registration areas that report up through Patient Access.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Screens customer data to ensure patient is eligible for insurance indicated; communicates differences to the customer.
• Screens registrations to ensure insurance pre-certification and physician referral requirements are met; instructs customer on requirements.
• Assists in identifying self-pay patients and referring them to financial assistance when applicable; instructs customer on requirements.
• Establishes and maintains open communication with all departments that Patient Access interacts with and clinical staff in those areas.
• Assists in the shadowing/precepting of new employees.

Requirements

• High School Diploma or equivalent (required).
• Associate’s Degree (preferred).
• CPR certification (based on position and as determined by manager).
• Demonstrated computer skills with the ability to navigate most current technology systems.
• Strong administrative skills.
• One year of health care experience (preferred).

Physical Requirements

• Occasionally: Blood and/or bodily fluids, driving motor vehicles (work required; additional testing may be required), lifting/carrying 0–10 lbs, lifting/carrying 11–20 lbs, loud noises, pushing/pulling 26–40 lbs, pushing/pulling 41–60 lbs, reaching above shoulder, squat/kneel.
• Frequently: Bend/twist, biohazard waste, patient equipment.
• Continuously: Audible speech, chemicals/medications, color vision, communicable diseases and/or pathogens, computer skills, decision making, depth perception, flexing/extending of neck, hand use (grasping, gripping, turning), hearing acuity, interpreting data, peripheral vision, problem solving, pushing/pulling 0–25 lbs, repetitive hand/arm use, seeing (far/near), sitting, standing, walking.
• Able to multi-task within a stressful environment.