Ambulatory Office Assistant II - Oncology - Lab Experience Required - Per Diem

About the role

The Ambulatory Office Assistant II serves as the first point of contact for patients within the Bassett Healthcare Network. This role is integral to the patient-centered care team, ensuring a high-quality patient experience through excellent customer service, attention to detail, and interpersonal skills.

Responsibilities

• Serves as the first point of contact for patients within the Bassett Healthcare Network.
• Demonstrates excellence in all patient and customer encounters, including face-to-face and telephone interactions.
• Provides administrative and/or clinical support to ambulatory patient care teams through excellent customer service, attention to detail, and interpersonal skills.
• Ensures a high quality patient experience by providing administrative and/or clinical support to ambulatory patient care teams through excellent customer service, attention to detail, and interpersonal skills.
• Assures that a high quality patient experience takes place by providing administrative and/or clinical support to ambulatory patient care teams through excellent customer service, attention to detail, and interpersonal skills.
• Ensures new patients are provided with a Welcome to Bassett Network Packet which includes Advance Directive information, Health Information Privacy documents, plus Health Center and Bassett Network brochures.
• Establishes patients over the age of 18 who do not have documentation of receiving Advanced Directives are provided this information as reviewed through random audits of system documentation.
• Raises up emergent situations or expressed patient problems directly to Supervisor or Supervising Nurse for assistance.
• Answers phones within 3 rings using a 3 part greeting (Name of Dept, your name, “How may I help you?”).
• Ends calls by asking patient if there is anything else we can do for them today.
• Takes clear, complete and accurate phone messages, and follows up on these messages to make sure the patients needs are met.
• Takes a lead in service recovery, and acts as a service liaison in the moment.
• Trains for incoming new staff in all reception and call handling functions, and or provides orientation.
• Obtains all information necessary to complete the outpatient registration process assuring demographic and insurance information is correct and is entered or scanned into the system accurately.
• Accurately confirms attending PCP and Billing PCP, when appropriate.
• Accurately fills out the Interactive Face Sheet, and confirms the demographic and insurance information of the patient, and updates as necessary.
• Reminds patients that the collection of their co-pay will be expected at the time of the visit.
• Processes electronic or written requests for urgent referrals same day. Processes electronic or written routine referral requests within 24-72 hours.
• Ensures complete and accurate information is recorded in accordance with standard operating procedure to support reimbursement and regulatory compliance and patient care.
• Obtains prior approval or prior authorization as needed. Communicates referral appointment and appointment instructions to patient.
• Performs all point of care testing (glucometer, urinalysis, anticoagulation etc) as necessary per department.
• Runs controls on point of care testing equipment and ensures log books are updated appropriately.
• Performs EKG’s per departmental protocol.
• Staff member goes into waiting area to greet patient as observed by supervisor and/or peer review, and rooms patient as soon as possible.
• Prepares medication refill messages by obtaining all required information per provider and departmental guidelines.
• Distributes patient literature as necessary.
• Performs all point of care testing (glucometer, urinalysis, anticoagulation etc) as necessary per department.
• Runs controls on point of care testing equipment and ensures log books are updated appropriately.
• Performs EKG’s per departmental protocol.
• Staff member goes into waiting area to greet patient as observed by supervisor and/or peer review, and rooms patient as soon as possible.
• Prepares medication refill messages by obtaining all required information per provider and departmental guidelines.
• Distributes patient literature as necessary.
• Performs all point of care testing (glucometer, urinalysis, anticoagulation etc) as necessary per department.
• Runs controls on point of care testing equipment and ensures log books are updated appropriately.
• Performs EKG’s per departmental protocol.
• Staff member goes into waiting area to greet patient as observed by supervisor and/or peer review, and rooms patient as soon as possible.
• Prepares medication refill messages by obtaining all required information per provider and departmental guidelines.
• Distributes patient literature as necessary.
• Performs all point of care testing (glucometer, urinalysis, anticoagulation etc) as necessary per department.
• Runs controls on point of care testing equipment and ensures log books are updated appropriately.
• Performs EKG’s per departmental protocol.
• Staff member goes into waiting area to greet patient as observed by supervisor and/or peer review, and rooms patient as soon as possible.
• Prepares medication refill messages by obtaining all required information per provider and departmental guidelines.
• Distributes patient literature as necessary.
• Performs all point of care testing (glucometer, urinalysis, anticoagulation etc) as necessary per department.
• Runs controls on point of care testing equipment and ensures log books are updated appropriately.
• Performs EKG’s per departmental protocol.
• Staff member goes into waiting area to greet patient as observed by supervisor and/or peer review, and rooms patient as soon as possible.
• Prepares medication refill messages by obtaining all required information per provider and departmental guidelines.
• Distributes patient literature as necessary.
• Performs all point of care testing (glucometer, urinalysis, anticoagulation etc) as necessary per department.
• Runs controls on point of care testing equipment and ensures log books are updated appropriately.
• Performs EKG’s per departmental protocol.
• Staff member goes into waiting area to greet patient as observed by supervisor and/or peer review, and rooms patient as soon as possible.
• Prepares medication refill messages by obtaining all required information per provider and departmental guidelines.
• Distributes patient literature as necessary.
• Performs all point of care testing (glucometer, urinalysis, anticoagulation etc) as necessary per department.
• Runs controls on point of care testing equipment and ensures log books are updated appropriately.
• Performs EKG’s per departmental protocol.
• Staff member goes into waiting area to greet patient as observed by supervisor and/or peer review, and rooms patient as soon as possible.
• Prepares medication refill messages by obtaining all required information per provider and departmental guidelines.
• Distributes patient literature as necessary.
• Performs all point of care testing (glucometer, urinalysis, anticoagulation etc) as necessary per department.
• Runs controls on point of care testing equipment and ensures log books are updated appropriately.
• Performs EKG’s per departmental protocol.
• Staff member goes into waiting area to greet patient as observed by supervisor and/or peer review, and rooms patient as soon as possible.
• Prepares medication refill messages by obtaining all required information per provider and departmental guidelines.
• Distributes patient literature as necessary.
• Performs all point of care testing (glucometer, urinalysis, anticoagulation etc) as necessary per department.
• Runs controls on point of care testing equipment and ensures log books are updated appropriately.
• Performs EKG’s per departmental protocol.
• Staff member goes into waiting area to greet patient as observed by supervisor and/or peer review, and rooms patient as soon as possible.
• Prepares medication refill messages by obtaining all required information per provider and departmental guidelines.
• Distributes patient literature as necessary.
• Performs all point of care testing (glucometer, urinalysis, anticoagulation etc) as necessary per department.
• Runs controls on point of care testing equipment and ensures log books are updated appropriately.
• Performs EKG’s per departmental protocol.
• Staff member goes into waiting area to greet patient as observed by supervisor and/or peer review, and rooms patient as soon as possible.
• Prepares medication refill messages by obtaining all required information per provider and departmental guidelines.
• Distributes patient literature as necessary.
• Performs all point of care testing (glucometer, urinalysis, anticoagulation etc) as necessary per department.
• Runs controls on point of care testing equipment and ensures log books are updated appropriately.
• Performs EKG’s per departmental protocol.
• Staff member goes into waiting area to greet patient as observed by supervisor and/or peer review, and rooms patient as soon as possible.
• Prepares medication refill messages by obtaining all required information per provider and departmental guidelines.
• Distributes patient literature as necessary.
• Performs all point of care testing (glucometer, urinalysis, anticoagulation etc) as necessary per department.
• Runs controls on point of care testing equipment and ensures log books are updated appropriately.
• Performs EKG’s per departmental protocol.
• Staff member goes into waiting area to greet patient as observed by supervisor and/or peer review, and rooms patient as soon as possible.
• Prepares medication refill messages by obtaining all required information per provider and departmental guidelines.
• Distributes patient literature as necessary.
• Performs all point of care testing (glucometer, urinalysis, anticoagulation etc) as necessary per department.
• Runs controls on point of care testing equipment and ensures log books are updated appropriately.
• Performs EKG’s per departmental protocol.
• Staff member goes into waiting area to greet patient as observed by supervisor and/or peer review, and rooms patient as soon as possible.
• Prepares medication refill messages by obtaining all required information per provider and departmental guidelines.
• Distributes patient literature as necessary.
• Performs all point of care testing (glucometer, urinalysis, anticoagulation etc) as necessary per department.
• Runs controls on point of care testing equipment and ensures log books are updated appropriately.
• Performs EKG’s per departmental protocol.
• Staff member goes into waiting area to greet patient as observed by supervisor and/or peer review, and rooms patient as soon as possible.
• Prepares medication refill messages by obtaining all required information per provider and departmental guidelines.
• Distributes patient literature as necessary.
• Performs all point of care testing (glucometer, urinalysis, anticoagulation etc) as necessary per department.
• Runs controls on point of care testing equipment and ensures log books are updated appropriately.
• Performs EKG’s per departmental protocol.
• Staff member goes into waiting area to greet patient as observed by supervisor and/or peer review, and rooms patient as soon as possible.
• Prepares medication refill messages by obtaining all required information per provider and departmental guidelines.
• Distributes patient literature as necessary.
• Performs all point of care testing (glucometer, urinalysis, anticoagulation etc