Ambulatory Float Pool - Patient Services Rep I

Schedule: Monday-Friday, Hours may vary depending on assignments. Purpose Statement/Position Summary: As a part of the Ambulatory Float Pool, the Patient Service Rep I provides smooth outpatient flow resulting in optimum patient satisfaction and clinic operation. Excellent interpersonal and communication skills to coordinate appointments and assist patients and families as needed. Participates in a variety of duties associated with daily clinic preparation process, from customer service, message distribution, procedure scheduling, encounter registration, and referrals management. Must be highly flexible, adaptable, enthusiastic, have a proactive approach, work efficiently and effectively under pressure in a team environment. Performs clerical tasks associated with patient registration, check-in/out procedures, scheduling, verifying patient appointments, and collecting patient co-pay or deductibles. Providing patients and families with a positive experience at CHLA. Supports the ambulatory clinics in multitude of duties including but not limited to processing referrals, answering and screening incoming calls, taking and relaying messages to ambulatory clinics as necessary, etc. Required Minimum Qualifications/Work Experience: 2 years of experience in customer service.Excellent interpersonal and communication skills, and telephone manner.Must be highly flexible, adaptable, enthusiastic, have a proactive approach, work efficiently and effectively under pressure in a team environment Preferred 1 year of experience in a medical office setting.Previous experience in float pool setting.Bilingual in English/Spanish.Knowledge of major insurance plans and types of coverage provided, including government health.Must be comfortable with computers and medical terminology. This position requires traveling to all CHLA clinics (including offsite) depending on need. Education/Licensure/Certification: High school diploma or GED required.