Ambulatory Clinic Supervisor-Steubenville

Supervises and coordinates activities and employees of applicable ambulatory office.

About the role

The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

Responsibilities

• Supervises and coordinates activities related to patient care activities within the ambulatory office.
• Provides daily supervision to staff to ensure prompt and courteous service to patients, visitors, physicians and co-workers.
• Maintains functional knowledge of operational areas and is able to step into staffing as needed.
• Ensures that patient satisfaction is being met and reported to Manager or Director any issues.
• Assists with annual budget process.
• Handles patient/family or staff complaints, investigates complaint and makes recommendations on appropriate resolution.
• Efficiently and assertively coordinates resolution of problems with other departments as monitored by Manager or Director.
• Selects, hires, manages and evaluates the effectiveness of employees on a continuous basis.

Requirements

MINIMUM QUALIFICATIONS:

• EDUCATION, CERTIFICATION, AND/OR LICENSURE: High school diploma or equivalent.
• Obtain certification in Basic Life Support within 30 days of hire date.

Preferred qualifications

• Two (2) years in a healthcare management/supervisory position.

Core duties and responsibilities

The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

• Supervises and coordinates activities related to patient care activities within the ambulatory office.
• Provides daily supervision to staff to ensure prompt and courteous service to patients, visitors, physicians and co-workers.
• Maintains functional knowledge of operational areas and is able to step into staffing as needed.
• Ensures that patient satisfaction is being met and reported to Manager or Director any issues.
• Assists with annual budget process.
• Handles patient/family or staff complaints, investigates complaint and makes recommendations on appropriate resolution.
• Efficiently and assertively coordinates resolution of problems with other departments as monitored by Manager or Director.
• Selects, hires, manages and evaluates the effectiveness of employees on a continuous basis.

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to assist patients and move equipment and supplies.
• Lifting up to 60 pounds, pushing carts, positioning patients, less than 50% of work time.
• May require bending and stretching movements.

Working environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Clinical environment.
• Regular and constant exposure to communicable disease and bloodborne pathogens.

Skills and abilities

Demonstrated ability to effectively communicate verbally and in writing. Must possess strong leadership and interpersonal skills.

Additional job description

Scheduled Weekly Hours: 40
Exempt/Non-Exempt: Shift: United States of America (Exempt)
Company: WH Wheeling Hospital Inc.
Cost Center: 6138 WH Interventional Cardiology Steubenville
Address: 401 Market Street Steubenville Ohio
Equal Opportunity Employer
West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.